Personal Training Manager
San Francisco, California
The Personal Training Manager is a leader of operational excellence at the club level for the PT Department, creating and supporting team culture to drive the business. Leadership in Operational Excellence:Modeled “Servant Leadership” during interactions with club staff, and members.Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.Proactively assess business trends to achieve monthly and annual department goals.Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountability.Craft and execute a meaningful monthly trainers’ meeting.Talent Development and Support of PT Staff:Conduct monthly Professional Development Meetings and partner with trainer to achieve their stated specific actions steps directly associated with trainer’s stated financial, career and education goals.Provide timely, direct, and actionable feedback to trainers on areas of improvement and timetable those improvements with clearly defined expectations.Develop strong collaborative relationships with all departments in club.Assist the Area Recruiter in recruitment and interviewing of new hires. Collaborated with training managers from other clubs to develop and implement a 2 week onboarding for all PT new hires in Northern California. Conducted weekly workshops focusing on the specific needs of each trainer level including overseeing online learning through the EFTI Education system. Identify key talent to promote to Managers in Training, Tier X and Master Instructors.Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming.