Kurt Chen Email & Phone Number

Taipei City, Taiwan

• Worked front line to assist members with inquiries regarding their benefit programs both pretax and post-tax accounts
• Worked closely with Product Team to roll out new features on Health Spending Account platform. Collected feedback on product refinement.
• Assisted clients and members from top-tier pool by prioritizing inquiries to meet the target on average less than 24 hours response time
• Identified a blind spot on current SOP that’s causing more inbound and taking more resources on solving rather than creating a positive user experience from an early stage. Initiated a project to implement a step to.

Taipei City, Taiwan

§ Implemented Zendesk Sell as CRM system across regional offices for CS Team to streamline sales funnel and enhance customer experience. Handled coordination and communication between stakeholders to ensure smooth implementation.§ In charge of sales functions including upselling and cross-selling. Created workbook to equip team with selling and objection.

Taipei City, Taiwan

§ Handled cross-platform customer inquiries by collaboration with tech team to solve issues and provide accurate and timely response. On a monthly basis, consolidated and analyzed inbounds collected for feature/product development purpose. § Liaised with global sales teams in Los Angeles, Thailand, Brazil, and India as well as product team in Taipei to.

Taipei

§ Researched local travel industry trend and market intelligence on monthly basis to report to HQ in Hong Kong for forecasting and future quarter business planning. § Worked with local major travel agencies on promoting MICE group to Hong Kong, hosted workshops to promote up-to-date MICE offering by HKTB. § Collaborated with major travel agencies and.

Taipei City, Taiwan

§ Onboarded new hotel clients by conducting onsite/online training sessions introducing the platform (SaaS) and advising ways to best leverage the system for their business. Managed system instruction manual for clients regarding product usage and regular post sales feature updates.§ Contact point for hotel clients to collect feedback and data for product.

Taoyuan

§ Administered scholarship and exchange programs for international students and managed sister school related affairs. § Arranged semester class schedules for all years in coordination with foreign professors and conducted daily inter-office affairs communication. § Translated unofficial documents for international students from Chinese to English and.