Contractor for the Defense Information Systems Agency

• Risk Management Framework (RMF) – Assisted DoD healthcare organization with transition from DIACAP to RMF. • Managed two enclave Assessment & Authorizations (A&As), consisting of 50+ servers, 125+ routers/switches, and 4000+ workstations, in eMASS, and ensured the maintenance and compliance of these A&As to include all Security Technical Implementation Guides (STIGs/SRGs), patch maintenance, and compliant weekly/monthly/quarterly scans (ACAS and Forescout Counteract)• Account/SAAR Management – Provisioned/Deprovisioned all network and email accounts for healthcare facility with 4000+ users. Utilized DRA, DEPO, Sharepoint, Active Directory, and other tools as needed to administer and facilitate process• Maintained BMC Remedy trouble-ticket and Change Management queues for information assurance/cybersecurity department of organization.• Enterprise IT Windows experience (supporting Tier2/Tier3 requests) - Tracked and troubleshot 30+ tickets monthly (hardware/software issues, account permission issues, shared drive access requests, new software/hardware requests, etc.)• Provided training and mentorship to service desk personnel on a variety of subject matters. Conducted IA security briefs to all newcomer personnel in facility on quarterly basis. Performed weekly IA inspections on departments to check for PHI/PII violations• Software Management/Change Management – utilized ITIL change management best practices• Utilized Active Directory Users and Computers (ADUC) and Group Policy Management Console (GPMC) to perform group policy management• Configured/managed DNS and DHCP services via Windows Server 2012• Deployed software patches/updates using Microsoft SCCM• Experience with PowerShell scripting to perform remote management of systems• Performed full/incremental backups for servers running Windows 2012

Project manager responsible for a team of four technicians and coordinated Windows 10 Refresh project involving replacement and/or upgrade of 500 assets for clients.

U.S. Navy Reserve • Led 3-man site support operations team in gathering logistical data for learning resources inventories• Served as POC between vendors and organization for acquisition of interactive display technologies (i.e. SMARTboard)• Aided site support operations team with setup/configuration of multiple video tele-conferences• Assisted with site and network migration of 200+ users and 400+ workstations• SharePoint Administrator – created and maintain SharePoint page for organization

U.S. Navy Reserve• Provided on-site technical support to users – troubleshot wide variety of hardware, software, and network issues• Integral member of team that carried out organization-wide tech refresh resulting in successful replacement of 70+ workstations and associated peripheral devices• Served as POC between organization and vendors (Xerox, NMCI, Avaya, etc.) for equipment repairs• Redesigned and maintained Avaya IP Office phone system• Maintained server room and assisted with server/hardware repairs

Navy Information Operations Command Norfolk• Conducted wide array of systems/network penetration tests and vulnerability scans on Navy fleet vessels to ensure compliance with DoD security standards

Special Operations Command Central, Qatar• Monitored and updated vital network systems ensuring 100% regulatory compliance with DoD regulations and command policies (i.e., NIST, DISA STIGs, and PCI DSS)• Proactively enhanced security of two military networks with 700+ workstations / 400+ users• Performed weekly ACAS/Nessus vulnerability scans and network assessments• Controlled device access on networks via McAfee HBSS applications• Investigated and processed network security violations• Conducted change management via BMC Remedy• Deployed software patches/update using Microsoft SCCM• Maintained server room and assisted with server/hardware repairs – i.e., bad PSUs, memory, hard drives, and NICs

NATO Communications and Information Agency• Responsible for configuration, installation, maintenance and management of over 3,700 core network devices & associated peripheral equipment• Operated and maintained BMC SDE trouble ticket database. In total, provided support for over 6,500 tickets dealing with NATO classified and unclassified computer systems• Managed/maintained LAN, DHCP, SCCM, RSA SecureID Token Server, User Accounts/Profiles, and Microsoft Outlook for network with over 1000 end users• Conducted change management via BMC Remedy

U.S. NavyISAF Joint Command, Afghanistan• Responsible for all communications equipment (computers, cell phones, radios, cryptologic equipment, etc.) in South and Southwest Afghanistan• Area of personal responsibility encompassed 40+ U.S. bases and $15 million dollars in assets