Kurt Daum Email & Phone Number

Cincinnati Metropolitan Area, Ohio, United States

I assisted in launching Devoted Health Medicare Advantage plans in Brown, Butler, Clermont, Hamilton and Warren Counties in Ohio. To build the brand I engaged prospects at food pantries, community events and medical provider events. I conducted dental provider visits to increase brand awareness, generate referrals and reduce abrasion between dental offices and our members.

Cincinnati, Ohio, United States

Responsible for sales and service of Medicare Advantage, Supplement and Prescription Drug plans in my assigned territory. Developed leads through grassroot events, formal seminars and webinars. Conducted in-person and telephonic appointments, enrolling beneficiaries in Anthem plans in Ohio, Kentucky and Indiana.

Cincinnati, Ohio, United States

Assisted Agencies & Brokers (both external and internal) with questions regarding members policies in Individual, under-65 health plans. Supported ACA, grandmothered and grandfathered policies and escalated issues as necessary, working each case to full resolution.

Mason, Ohio

Serving in the Health Plan Advisor role I Improved retention rates of existing Anthem individual health plan enrollees in a high-volume, fast-paced telephonic environment. Dual-skilled as a Broker Services Representative, assisting brokers with addressing client concerns/issues with individual health plans and other broker-related concerns.

Cincinnati, Ohio Area

Agent specializing in Life Insurance, Long-Term Care and Annuities using a process-focused, client-centric approach.

Cincinnati, Ohio

Field Sales Agent specializing in Final Expense sales to clients age 50-85, through a mailed lead card and occasional telephonic “interest check” marketing program. Focus on Immediate Issue products and also participate in guaranteed issue and term life. Assist clients with customer service and billing issues along with death claims. Trained on Fixed Indexed Annuity and Fixed Index Universal Life.

Cincinnati, Ohio Area

Enrolled clients in Medicare Advantage, Prescription Drug and Medicare Supplement plans by phone in a high-volume production environment. Working knowledge of TouchStar and 59 dialer systems. Licensed in 34 states including Ohio, Kentucky and Indiana while employed at TruBridge.

Cincinnati, Ohio Area

Responsible for live monitoring of CSRs to ensure they maintained compliance with Federal, State and Company guidelines. The goal was for the CSRs to transfer as many quality leads as possible to outside insurance companies. Completed monitoring reports and did one-on-one coaching as needed.

Cincinnati, Ohio Area

Enrolled clients with both Medicare and Medicaid in Medicare Advantage and Prescription Drug plans during in-home appointments. Responsible for collection, verification and submission of weekly business of my team of 6 agents in the Cincinnati-Dayton area. Assisted home office with field training and evaluation of agents.

Cincinnati, Ohio Area

DISTRICT MANAGER, KIOSKS OPERATIONS, INC., A SUBSIDIARY OF RADIOSHACK CORPORATION Responsible for the total P&L performance and operations of 11 wireless kiosks located in malls throughout Ohio and Northern Kentucky, with annual revenue approximately $7 million. Conducted sales, product and inventory training and manager meetings. Coordinated individual training of sales associates with wireless carrier representatives. Recruited, hired and trained managers and sales associates. Ensured proper procedures were being followed. Visited stores on a frequent basis, doing side-by-side selling with managers and associates. Planned and executed rollout of new promotions with wireless partner management team and field representatives.DISTRICT OPERATIONS MANAGER Responsible for increasing sales and profits while meeting all company objectives in a district of 41 retail electronics stores, representing approximately $43 million in annual sales revenue. Conducted inventory review audits to verify compliance of stated objectives. Oversaw customer care at all levels. Trained Store Managers and Managers in Training in the areas of: People Management, Hiring, Recruiting, Training, P&L Management, Motivation, Goal Setting, Coaching, Counseling, Human Resources, Expectations, Standards and Accountability. Met and maintained relationships with partners and vendors. Facilitated the rollout of store SOP’s and oversaw audit scores; managed escalated customer issues and actively resolved concerns. Spearheaded loss prevention, audit investigations, P&L reviews, COE audits and Product Development. Identified several computer errors in inventory and distribution center management programs resulting in substantial savings.SENIOR SALES MANAGER (Promoted from Sales Manager)Managed 12 stores over career span. Increased revenue and minimized controllable expenses to maximize profit; oversaw, spearheaded inventory.

Bachelor Of Business Administration (Bba), Management

Education record