• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.• Good… Show more • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.• Good understanding on Ticket logging tools and should know the ticket handling process as per priority.• Handling senior executive/VIP/VVIP more efficiently• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.• Ability to lift / move computer equipment weighing up to 50Lbs.• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.• Experience with Anti-spyware and Anti-virus software.• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.• Good written and oral communications skills with clients and management as well as people skills.• Asset refresh activities• ITSM Tool Knowledge• Windows 10 troubleshooting, MAC basic knowledge and should handle Mobility L1 incidents.• Ability to work with deadlines and complete tasks on-time. Show less