It User Support Specialist
Current• Follow and improve our guidelines in the execution of a tailored global support strategy• Enforce support SLAs to maintain our high standards of support for our corporate staff• Act as the front-line support and provisioning of staff hardware and software• Proactive monitoring of issues to identify/resolve and mitigate impact• Maintain detailed, up-to-date documentation of our corporate processes and policies• Staff account provisioning and administration (Active Directory, JIRA, Exchange, etc.)• Provide individual employee training on supported software• Test new releases of software ahead of time to ensure compatibility• Ensure patches and anti-virus signatures are applied regularly to staff equipment• Responsible for working with Vendors to order new, or debug existing, hardware or software solutions for staff• Responsible for monitoring and maintaining IT asset inventory• Prioritize staff uptime and efficiency in our business growth
