It User Support Specialist
Current- Follow and improve our guidelines in the execution of a tailored global support strategy
- Enforce support SLAs to maintain our high standards of support for our corporate staff
- Act as the front-line support and provisioning of staff hardware and software
- Proactive monitoring of issues to identify/resolve and mitigate impact
- Maintain detailed, up-to-date documentation of our corporate processes and policies
- Staff account provisioning and administration (Active Directory, JIRA, Exchange, etc.)