It Consultant
CurrentResponsible for delivery of network provisioning delivery services for quotes, circuit orders, maintenance, asset validation, creation and vendor performance management. Manage vendor performance against established Service Level Agreements (SLA) and Key Performance Indicators to ensure continuous improvement plans are in place to meet business needs. Identify gaps and issues with current process and tools, tracks the resolution of problems and drive new enhancements to stabilize the… Show more Responsible for delivery of network provisioning delivery services for quotes, circuit orders, maintenance, asset validation, creation and vendor performance management. Manage vendor performance against established Service Level Agreements (SLA) and Key Performance Indicators to ensure continuous improvement plans are in place to meet business needs. Identify gaps and issues with current process and tools, tracks the resolution of problems and drive new enhancements to stabilize the environment and simplify processes. Ensure contract execution for order-billing. Proactive in escalations of delivery delays and missed Service Level Agreements. Act as point of contact for all major network carriers used by GE and Liaison to the GE Businesses. Implement effective service reporting for corporate staff and liaison to the GE Businesses. Implement effective service reporting for our corporate staff and GE customers. Develop strong collaborative relationships across teams to ensure successful execution and delivery of strategic initiatives. Show less