As Vice President, I perform a key role in the day to day operations of HCST including leading a staff of four full time technicians, serve as senior system administrator, identify new business opportunities, establish and grow vendor partnerships, and serve as an account manager. Increased company profits and customer retention through growth of Managed Services division and conversion of customers to subscription based services.• Converted entire customer base from internal Microsoft Exchange servers to Microsoft 365 for increased reliability and functionality• Transitioned customers from legacy backup and recovery solutions to a business continuity solution focused on both recovery of data as well as keeping key IT assets and data accessible• Replaced an internally developed ticketing and invoicing system with a commercial PSA software to streamline customer and contact management as well as ticket management from initial ticket creation through time entry and invoicing based on tickets• Deployed a commercial documentation management solution which allows for centralized storage and retrieval of customer passwords, contracts, knowledge base articles, and device management• Perform vCIO function for organizations in support of short term goals, long term strategic planning, and budget preparation • Design implement, and support technology solutions for a horizontal customer base of commercial, not for profit, 24x7x365 organizations, and police/fire public safety systems• Migrate customers from on premise infrastructures to cloud based services utilizing Microsoft 365 Services including Intune, SharePoint, Teams, and OneDrive to decrease customer hardware expenses and facilitate ease of access whether inside or outside the office

Following a successful internship with HCST, I was hired as a system administrator after graduation from Wright State University. In this role I started as a PC support technician providing both onsite and remote IT support for a horizontal market customer base ranging from local government agencies (including public safety/emergency services operations), not for profit organizations, manufacturing companies, financial services organizations, law offices, and a variety of other local businesses segments. As my experience grew, I rose to the role of senior systems administrator where I became responsible for the design and implementation of Windows based customer networks. Implemented Windows servers and Exchange servers as well as both enterprise and small office grade routers, switches, and wireless networks.

Provided on-site IT Support for one of Dayton's top real estate agents. In this role I was responsible for the day to day IT operations for a real estate office of 15 employees. During my internship I replaced a failed Windows 2000 Server with a Windows SBS 2003 server centralizing user management, file shares, and email to a single server. Upgraded aging Windows 98 workstations to Windows XP. Developed a Microsoft Access based database used to track incoming calls from potential buyers and sellers which replaced a laborious and inefficient paper based system. Created marketing materials and presentations to demonstrate the firms leading role in the Dayton real estate market.