Kurt Ko Email & Phone Number

Taipei City, Taiwan

Vancouver, Canada Area

• Achieved sales goal, stretched goal and game changer goal (increment of approx. 10% in each category)• Maintained VIP relationship• Ranked 1st in sales (only handling 10-15% of clients and few VIPs)• Achieved all KPIs consistently (CRM, repairs, and warranty registration)• Passed annual auditing• Managed repairs

Vancouver, Canada Area

• Managed De Beers at the same time• Achieved annual goal in merely half a year• Attended event outside of work – Takashi Murakami invitation only event with VIP client

Vancouver, Canada Area

• Sold HJ, wedding set, the one and only De Beers’ watch. Assisted client upgrading diamond 5-8ct. • Managed Hublot at the same time• Consistently provided support to Toronto’s manager and staff, travelled was required. • Maintained VIP relationship• Ensured POS and CRM system properly handle and leads are followed up• Conducting weekly report to VP• Recruitment• Prepared local and international shipment and receiving goods• Maintained the highest degree of… Show more • Sold HJ, wedding set, the one and only De Beers’ watch. Assisted client upgrading diamond 5-8ct. • Managed Hublot at the same time• Consistently provided support to Toronto’s manager and staff, travelled was required. • Maintained VIP relationship• Ensured POS and CRM system properly handle and leads are followed up• Conducting weekly report to VP• Recruitment• Prepared local and international shipment and receiving goods• Maintained the highest degree of customer service everyday• Managed repairs• IT support including security system• Inventory control• Visual merchandising Show less

Vancouver, Canada Area

• Acted as Store Manager from late 2015• Opened Toronto store. Consistently provided support to Toronto manager and staff • Provided exceptional customer service, maintained relationship with customers, and closed sales• Maintained staff performance through POS, CRM, and other relevant software trainings• Shipping/Receiving (local and international)• oversaw pricing and stock control• Conducted interviews• Maintained outstanding store condition and visual… Show more • Acted as Store Manager from late 2015• Opened Toronto store. Consistently provided support to Toronto manager and staff • Provided exceptional customer service, maintained relationship with customers, and closed sales• Maintained staff performance through POS, CRM, and other relevant software trainings• Shipping/Receiving (local and international)• oversaw pricing and stock control• Conducted interviews• Maintained outstanding store condition and visual merchandising standards Show less

Vancouver, Canada Area

• Closed High Jewellery sales. For instance, 10 carat• Engaged with customers, shared jewellery knowledge, and made sales• Shipping/Receiving (local and international)• Other miscellaneous tasks given by management• IT supports• Visual merchandising• Managed partial marketing (early stage)• Exceeded monthly and annual sales target

Vancouver, Canada Area

• Developed monthly promotion package with the owner• Designed banners, advertisements, brochures, and other marketing collaterals• Managed company's website• Gold testing with GXL-24• Photographed and Photoshoped jewellery pictures• Direct marketing (Constant Contact)• Analyzed SEO and Google analytic• Outsourcing • Managed and maintained relationship with advertising agencies• Engaged customers, provided jewellery knowledge, and made sales• Shipping… Show more • Developed monthly promotion package with the owner• Designed banners, advertisements, brochures, and other marketing collaterals• Managed company's website• Gold testing with GXL-24• Photographed and Photoshoped jewellery pictures• Direct marketing (Constant Contact)• Analyzed SEO and Google analytic• Outsourcing • Managed and maintained relationship with advertising agencies• Engaged customers, provided jewellery knowledge, and made sales• Shipping (return to venders) and receiving • Posted engaging contents on IG and FB Show less

Vancouver, Canada Area

• Laser engraving serial number on diamonds• Making reports• Taking and editing pictures• Delivering• Packaging• Quality Check• Operating Sarin device

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Fcgma Diploma, Gemmology