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- Main objectives are reducing service cost by building up peer-to-peer support amongst users, and also streamline communication from R & D, Operation to Marketing and Customer Service to ensure product core value is delivered to end user efficiently, as well as delivering product suggestions from end user to relevant internal teams.- Defined and executed process between Marketing and Operation to ensure current product complaints from end users are delivered to key Operation team for quick bug fix and product improvement.- Set up social listening mechanism to capture from PR crisis, complaints on product/sales/brand/customer services, to product suggestions and relay to R & D for product improvement.- Responsible for hosting up and daily operation of HTC Community in Taiwan and currently expanding globally to India and China. HTC Community https://community.htc.com/tw- HTC Community operation including online content delivery, moderation, to offline fans meet ups.

- Product Champion of HTC Butterfly and Windows Phone 8S by HTC- Responsible for driving product delivery E2E from early stage of product planning, design, engineering development, business development, operation readiness, to marketing communication.- Focused on core value of HTC brand product strategy.- Understand market place including competition to drive product innovation.- Control communication internally and externally.- Successfully delivered Windows Phone 8S by HTC. - Windows Phone 8S by HTC won Gold Award at 2013 International Design Excellence Award (the award is known as the "Oscars" of industrial design)- Successfully delivered HTC Butterfly - First 5 inch with 1080p Full HD device which resulted in more than 100K sellout in the first month of release. The most successful HTC product in Taiwan in terms of total sales volume besides HTC One family.

- Defined and developed a centralized software release platform to streamline resource and communication between planners and developers.- Based on Android release features and schedule to plan and drive HTC Sense (Software) release on various projects.- Drive and deliver consistent software roadmap with business priority- Provide updates and clarification on software experience that can be pushed to Regional sales account, Marketing, other Product teams- Supported Marketing on build software KSP messaging based on software roadmap

- Assistant product manager to HTC CEO Peter Chou on product innovation developed based on new Brew OS platform by Qualcomm.- Assisted CEO on defining product design, product planning and product marketing. - Assisted in defining product strategy and roadmap. - Gathered and prioritize product and customer requirements.- Delivered product requirements documents and product specifications.- Developed product positioning and KSPs for the product- Worked with Qualcomm R&D, internal R&D, and manufacturing on releasing product on time with quality- Worked with external third parties to assess partnerships and opportunities- Worked with global sales accounts to ensure revenue goal and customer requests are met.- Developed KSP messaging communication to sales and marketing.

- Mobile internet browser application Opera project management- Wap browser application on Android platform- Application testing and release - Managed communication between vendor and customer on test result and issue fix plan. - Managed communication between HTC internal and vendor on issue fix plan.- Responsible for application code compilation and patch installation. - Responsible for application on time delivery with high quality.

- Hardware (servers and workstations) set up for implementing control and indication tests.- Provided support to implementation of new control desks.- Building, testing and maintaining ongoing rail database development.- Increased responsibilities in scheduling and arranging live system control test.- Responsible for Toronto system software updates from supplier.- Key support person of the RTC2 system in Toronto dispatching center.

- Part of the development team in developing CN’s new generation dispatching system RTC2 (Rail Traffic Control System 2). - Developed and tested rail database using Oracle.- Developed and programmed Authority Module of the system using C++ and designed GUI part of the module using wxWindows.