Manager, Business Operations
Current• Managing a staff of five, that includes what was previously the Business Intelligence team, who is directly responsible for partnering with other internal departments delivering on areas of insight for approximately 2,000 employees• Conduct company NPS Survey bi-annually and partner with third party company that is responsible for Executive Leadership Team presentations providing insights on areas on strengths and areas of improvement for the entire company• Working with Senior Level Leadership to develop presentations that are reported out on revenue, head count, product backlog & other KPI’s on an ad hoc or regular basis that are presented to C-Suite team and Executive Leadership Team• Overseeing a team that includes a Data Scientist, Data Engineer and Business Analyst that is building out two different ML Models that predict different outcomes for our business constituents, one being predictive NPS • Partnering with Sales Operations, Professional Services, IT, Finance as well as other internal departments to develop a dashboard that shows the entire life cycle of a sales opportunity from booking all the way through till revenue recognition