Manager, Business Operations
Current- Managing a staff of five, that includes what was previously the Business Intelligence team, who is directly responsible for partnering with other internal departments delivering on areas of insight for approximately.
- Conduct company NPS Survey bi-annually and partner with third party company that is responsible for Executive Leadership Team presentations providing insights on areas on strengths and areas of improvement for the.
- Working with Senior Level Leadership to develop presentations that are reported out on revenue, head count, product backlog & other KPI’s on an ad hoc or regular basis that are presented to C-Suite team and Executive.
- Overseeing a team that includes a Data Scientist, Data Engineer and Business Analyst that is building out two different ML Models that predict different outcomes for our business constituents, one being predictive NPS
- Partnering with Sales Operations, Professional Services, IT, Finance as well as other internal departments to develop a dashboard that shows the entire life cycle of a sales opportunity from booking all the way through.