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• Develop individualized career succession planning for each team member to provide them with opportunity for growth and promotions.
• Implement and institute mentoring plans, call evaluations, monitoring, to create more effective ideas and strategies for the team.
• Develop scripts/verbiage for each Global Pharmaceuticals Sales person to help formalize a better selling process, which improved the daily sales.
• Partner with senior management to develop and deliver regular performance reports and evaluations and managing the inside sales functions.
• Enhance and improved communication with sales leadership, insuring complete transparency of Global Pharmaceuticals activities, especially with the Director of Sales, COO and our CEO.
• Coach, mentor and counsel team members to improve sales numbers, as well as overall work performance and attitude on the floor.
• Manage staffing needs and budgets.
• Perform employee terminations.
• Interview and hire perspective employees to the organization
• Develop and implement orientation and training to engage employees level of interest and bring out strengths to improve overall performance
• Identify prospective campaign types and customer targeting approaches to drive desired changes in customer’s generic prescription purchasing behaviors with input from sales leadership and sourcing.
• Develop and re-enforce “sales playbook” materials for Global Pharmaceutical team members as needed.
• Proactively manage group culture to insure a cohesive and motivated team atmosphere
• Expedite resolutions of outstanding issues/problems, placing high priority on customer involvement.
• Comply with all appropriate policies, procedures, safety rule and regulations.

Oversaw daily operations in all areas of the Michigan Distribution Center and Office: Warehouse & Drivers, Customer Service, Purchasing, Contracts, IT and Administration. Ensure daily operations including orders, shipping, receiving, customer interaction was completed to the highest standards of customer satisfaction and accuracy. Communicated and coordinated regularly with VP of Operations and VP of Sales to anticipate new customers and establish on boarding timeline and service; and address any sales and customer concerns related to operation. Oversaw accounts payable for inventory in Michigan Distribution center; approved release of weekly payments. Responsible for overseeing inventory within Michigan distribution center along with the Director of Purchasing; monitor inventory levels and dead stock. Established and enforced current performance metrics for for the distribution and inventory teams Conducted employee evaluation process for performance. Review and authorize payroll accordingly to annual schedule. Ensured that the proper staffing is in place to complete orders. Tracked employee performance based on metrics. Tracked employee attendance, which included late arrivals and absenteeism. Coached and counseled employees as needed on performance and attendance issues. Oversaw and coordinated any daily or routine functions related to the onsite facility maintenance (Utilities, equipment, trucks, cleaning, etc…) Scheduled all annual maintenance and inspections. Coordinated all training opportunities for new and existing employees, including monthly safety training. Oversaw accounts payable for inventory in Michigans Distribution Center; approved and released weekly payments. Lead by example with attendance, punctuality, performance, company policies, and departmental rules.

• Develop individualized career succession planning for each team member to provide them with opportunity for growth and promotions• Implement and institute mentoring plans, call evaluations, monitoring, to create more effective ideas and strategies for the team• Develop scripts/verbiage for each ISR to help formalize a better selling process, which improved the daily sales• Partner with senior management to develop and deliver regular performance reports and evaluations and managing the inside sales functions• Achieve Top Sales Director award 10 months in a row across the country for Harvard Drug Group• Enhance and improved communication with sales leadership, insuring complete transparency of ISR activities, especially with the Sales VP, Sales SVP and CSMO• Responsible overall for 47 ISR’s and directly managed 12-15 ISR’s• Coach, mentor and counsel team members to improve sales numbers, as well as overall work performance and attitude on the floor• Manage staffing needs and budgets• Perform employee terminations• Interview and hire perspective employees to the organization• Develop and implement orientation and training to engage employees level of interest and bring out strengths to improve overall performance• Identify prospective campaign types and customer targeting approaches to drive desired changes in customer’s generic prescription purchasing behaviors with input from sales leadership and sourcing• Develop and re-enforce “sales playbook” materials for ISR team members as needed• Proactively manage group culture to insure a cohesive and motivated team atmosphere• Expedite resolutions of outstanding issues/problems, placing high priority on customer involvement• Support and work within Lean Six Sigma Requirements• Comply with all appropriate policies, procedures, safety rule and regulations

• Within first two years of startup, increased sales by 125%• Network and create a buzz through social media, direct mailers and print channels for customer outreach and research• Maintain and nurture one-to-one contact with city, churches, school and other local entities to increase customer base• Hire and manage a staff of 8• Inventory control• Provide consultative services for weddings, bar/bat mitzvah’s, parties, and special events• Doubled sales from 2011 to 2012• Awarded “Best Bakery in Plymouth for 2012”• Expand product offerings per customer feedback and requests• Develop multi-media advertising campaign

• Successfully sold portfolio of diabetic therapies to a breadth of specialties focusing heavily on Endocrinology and Internal Medicine• Develop and call on a growing customer base at The Detroit Medical Center, Hendry Ford Hospital, Providence Health System, and Botsford Hospital• Completed 8-week short and long acting insulin training successfully

• Turned around an underperforming territory that initially ranked 427th out of 500 nationally to one of the top 25% performing territories in the organizationo Improved the territories ranking to 64 our 500• Successfully sold a portfolio of diabetic and lipid lowering therapies to various medical specialties such as Endocrinology and Internal Medicine• Built extensive relationship and contacts within the Detroit Medical Center and Providence Health systems• Promoted by upper management to lead several developmental roles focusing on the advancement of my peer’s skills:o District Trainer: lead the ongoing product training of a group of 10 sales professionals and regional new hire orientationo TRx-pert: (proprietary physician Software data and management software) functioned as a liaison between the IT department and the regional sales force – disseminated novel and analytical approaches to better target customers