Kurt Mueller Email & Phone Number

Brentwood, Tn, Us

Westminster, Co, Us

Westminster, Co, Us

Deployed JIRA to 40 users. Responsible for configuration, setup, loading existing projects and cases at startup, and administration.Gather requirements and create service requests for customer enhancements to transportation management software (Innovative product line).Write functional requirements, user stories and perform testing and quality assurance. Create and make presentations to product advisory council and at user conferences.Create product literature for new features for sales and marketing.Manage software development team performing accounting, EDI, and fuel processing software development

Armonk, New York, Ny, Us

Deployed and enhanced global applications imperative to company success. Performed business analyst role on an agile team supporting sales automation transformation applications supporting users in over 70 countries for Technical Support Services division.. Applications identified opportunities worth over 20 billion dollars, provided over 40000 reports yearly, and automatically generated over 1 billion dollar of sales proposals yearly for salespersons to deliver to customers. Responsibilities and values delivered to customer and team: Gathered requirements, wrote user stories, testing, training, led on boarding of new countries, backlog prioritization, defect analysis, developed and presented iteration reviews and visualizations, and created mock-ups.Demonstrated application functions and trained users in new geographies. Early adapter of IBM Sametime Meetings New, IBM Verse and other IBM social applications which enhanced ability to work on agile teams.Implemented web service between Oracle ERP application and Siebel application that brought over sales opportunities from one system to the other.Provided excellent support to customers by becoming subject matter expert in IBM ISS licensing and entitlement applications.

Armonk, New York, Ny, Us

Responsible for gathering requirements and coding enhancements for the CRM application , Onyx, that helped sales , technical support, marketing, and fulfillment during the high growth period of Internet Security Systems as it grew from a start-up company.Developed a reporting solution for the customer and order data in the Onyx application. Created a reporting database after diagnosing locking issues caused by users running reports against the database supporting the Onyx application. Enabled financial analysts, sales reps, tech support personnel, supply chain personnel, and marketing personnel to create own reports using ad hoc sql tools through training and explanation of data model.Designed and developed multiple interfaces between the ISS Onyx implementation and ISS fulfillment and finance systems. Designed and developed multiple interfaces between the Oracle ERP implementation and legacy systems. Provided end user education for using Oracle Ebusiness tools such as Party and Account merging. Designed data model in Oracle ERP on how to store additional attributes required for multi-language support.Designed implementation of Oracle ERP entitlement extract which is used by tech support to verify customer support entitlements. Implemented major changes to customer mapping customization which reduced time to map customer and invoicing errors due to incorrect mapping.

Created Oracle database for forest resource planning

Deploying and enhancing applications to increase revenue and reduce costs at paper mill.

Bachelor’S Degree, Computer Science

Bachelor Of Science (Bs), Agricultural Engineering