Kurt Niemann - Master Black Belt, Scrummaster Email and Phone Number
Kurt Niemann - Master Black Belt, Scrummaster work email
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Kurt Niemann - Master Black Belt, Scrummaster personal email
Customer/Client Service and Quality Leader at Discount Tire, Honeywell and Rolls-Royce with strengths in Continuous Improvement and technical Problem Solving within and across systems, processes and products to meet customers’ needs and drive efficiencies. Proven success in leading people, managing budgets and schedule oversight working collaboratively and effectively to execute major projects. Adept in clarifying conceptual, strategic and technical issues, driving creative, practical problem solving, mobilizing support, troubleshooting and facilitating decision making in complex situations to deliver solutions customers really care about.
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Principal It Quality Improvement SpecialistDiscount Tire Dec 2020 - PresentScottsdale, Az, Us• Established a framework for Continuous Improvement, collaborating across the IT organization to identify key opportunities and executing highly valued improvement through Lean Six Sigma and Quality methods.• Built Problem Solving and Continuous Improvement capability through Lean Six Sigma training and certification, engagement of all employees at all levels and through application of a LSS Operating System.• Executing CI Projects to add stakeholder value and optimize processes using DMAIC and Lean tools.
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Site Quality Engineering LeaderHoneywell Nov 2020 - Jan 2021Charlotte, North Carolina, UsLed the activities related to quality control inspection and testing of materials, parts, and products to ensure adherence to established standards within Honeywell SPS. • Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements where the factory produced millions of medical procedure masks every day on a 7 day X 24 hour schedule.• Established and managed the complete quality control program that identifies potential and actual problems and oversaw team involvement with corrective and preventive actions.• Using Lean Six Sigma, drove continuous improvement of quality performance. -
Director Of Customer ExperienceHoneywell Aerospace Usa Jul 2019 - Jul 2020Charlotte, North Carolina, UsDeveloped and implemented Customer Experience improvement solutions across the order management Contact Center organization.• Led 50% defect reduction program for order entry errors which included immediate containment and subsequent preventive solutions.• Implemented impactful transaction solutions to minimize agent decision-making. • Streamlined outgoing email templates and piloted a crucial survey change, which significantly improved order status transaction survey scores.• Selected for additional role of OEM/Spares Workstream Product Owner to drive the strategic direction and innovative improvements in business process, productivity, defects and disputes within an Agile framework.
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Director Of Customer Quality EngineeringHoneywell Aerospace Usa Mar 2015 - Jul 2019Charlotte, North Carolina, UsLed and drove quality improvement plans and results with Global team of nine Customer Quality Managers and Engineers. • Achieved Manufacturing Site quality performance (PPM, Escapes) improvement goals for key customers, e.g. Safran, Raytheon Technologies, Gulfstream, Embraer, Thales, Bombardier, Textron.• Effectively and proactively managed relationships with customer functional leaders and enterprise executives.• Utilized Standard Work through a workstream data analysis approach to diagnose systemic problems. • Developed and executed systemic, customer-tailored quality improvement plans resulting in 15% Year over Year defect reduction.
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Business Operations LeaderHoneywell Aerospace Usa Jan 2012 - Mar 2015Charlotte, North Carolina, UsDrove Operational Excellence Management for the VP of Air Transport Customer & Product Support. • Used Lean methods to develop and manage airlines-acclaimed customer spares parts pool program and customer campaigns, which succeeded in upgrading aircraft units 15X faster.• Created and implemented a comprehensive plan for Global Airlines Conferences in Kuala Lumpur, Prague and Phoenix addressing all needs including site selection, customer communications and presentation materials.• Owned and managed $5M reliability program budget and project go-ahead authorization.
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Sr. Manager, Product Support EngineeringHoneywell Aerospace Usa Jul 2005 - Jan 2012Charlotte, North Carolina, UsProactively monitored and managed Honeywell Aerospace products' field performance. Provided technical support solutions to aerospace market OEMs and aircraft operators. • Led multi-location team of 18 Mechanical and Avionics Product Support Engineers. Team members located in Florida, Ohio, Kansas, Arizona, Washington, Canada and India. • Coached Engineers to perform deep product failure investigations using fault tree/Ishikawa methods.• Ideated and co-developed a new aircraft engine oil analysis digital platform that included workflow information including expected completion date of each step, which provided a pronounced improvement in cycle time and communication of analysis status and results.• Led several key process improvements to include the creation of a team visual workplace showing results and schedules for major investigations.
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Lean Expert & Black Belt Leadership Development ProgramHoneywell Aerospace Usa May 2003 - Jul 2005Charlotte, North Carolina, UsLed critical projects driving cost savings, growth and customer satisfaction. • Developed and implemented a Repair & Overhaul service parts reclamation program using Services Blueprinting and Value Stream mapping, which resulted in savings of 500% in year one of the project and 900% in year two. • Deployed standard field issue resolution process, documentation and metrics at Honeywell sites. • Led Customer Voice Team which developed strategies leading to the Customer Focus initiative. • Instituted field issue resolution process improvements at Tempe site, driving 600% improved on-time performance and cycle time reduction.
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Customer Support Program ManagerAllied Signal Inc. 2000 - 2003Hebron, Kentucky, UsLed all aspects of customer and product support for two major aircraft OEMs as well as the entire fleet of business aviation aircraft operators.• Executed on customer product and service performance requirements and solved issues at the OEM • Addressed and corrected aircraft operator escalations, building and maintaining relationships across the globe• Up-sold service programs to aircraft operators
Kurt Niemann - Master Black Belt, Scrummaster Skills
Kurt Niemann - Master Black Belt, Scrummaster Education Details
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Purdue UniversityEngineering -
Indiana Wesleyan UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about Kurt Niemann - Master Black Belt, Scrummaster
What company does Kurt Niemann - Master Black Belt, Scrummaster work for?
Kurt Niemann - Master Black Belt, Scrummaster works for Discount Tire
What is Kurt Niemann - Master Black Belt, Scrummaster's role at the current company?
Kurt Niemann - Master Black Belt, Scrummaster's current role is Principal Quality Improvement Specialist at Discount Tire IT.
What is Kurt Niemann - Master Black Belt, Scrummaster's email address?
Kurt Niemann - Master Black Belt, Scrummaster's email address is le****@****ire.com
What schools did Kurt Niemann - Master Black Belt, Scrummaster attend?
Kurt Niemann - Master Black Belt, Scrummaster attended Purdue University, Indiana Wesleyan University.
What skills is Kurt Niemann - Master Black Belt, Scrummaster known for?
Kurt Niemann - Master Black Belt, Scrummaster has skills like Project Management Professional, Six Sigma, Customer Experience, Quality Management, Leadership, Team Building, Engineering Management, Salesforce.com, Systems Engineering, People Management, Root Cause Analysis, Failure Mode And Effects Analysis.
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