● Performed a SWOT (Strength – Weakness – Opportunity – Threat) analysis and a full IT maturity assessment. The results of the analysis were input to a prioritization roadmap to address a wide range of opportunities – People, Process and Technology.● Reorganized AWS Cloud MAP (Mobilize Acceleration Program) to align with IT strategy, objectives, and priorities; was subsequently asked by Amazon to be a featured speaker at AWS Toronto on the subject “Shaking up your digital strategy to get it right”.● Implemented Agile and DevSecOps methodology to meet continuous improvement objectives of the business. In the first 3 months realigned the organization around devops and agile methodologies dramatically improving development efficiency and quality. ● Created an organizational structure to support digital transformation, including learning analysis and remapping of IT roles. ● Introduced ITSM (IT Service Management) and ITIL methodologies to provide better quality, consistent services.● Analyzed current budget, implementing several cost saving initiatives, including consolidating 8 small data centers into 2, saving $50K/month.

Part of a new leadership team, reporting to the CEO, tasked with growing the business 2.5 times in 4 years. Developed an enterprise technology strategy to enable the company to grow and scale to meet the business objectives, while addressing concerns with technical debt, security, and compliance.Developed a Cloud based architecture upon which to implement business systems to enable growth. Highlights:● Lead all aspects of the Information Technology team for $130M international tour operator.● Developed and implemented an IT Strategy (People, Process, Technology) to support aggressive business growth. Components of the strategy include infrastructure, application, data warehouse, digital workplace strategy, security, compliance, PMO, and Salesforce.● Created a data warehouse combining information from systems of record to enable data driven decision making. Warehouse technical environment is based on Microsoft Azure SQL Server, SSIS (ETL) and Qlik Business Intelligence (BI) tools for dashboard and report creation.● Constructed a roadmap to optimize and leverage our investment in Salesforce – Marketing Cloud, Service Cloud, Sales Cloud, and Salesforce Experience.● Created an IT shared services model to optimize cost and performance of IT managed service providers (MSP). ● Subject matter lead for the design and implementation of a new digital strategy. Led development team in the design and construction of a new website using Drupal CMS and Acquia DAM.● Developed and implemented compliance strategy for PCI, GDPR and other international/national privacy laws.● Implemented a Digital Workplace strategy, before COVID-19, that enabled a seamless transition to a fully remote workforce, leveraging Microsoft O365 suite of products.

● Senior Compliance Consultant responsible for major hospitality clients ● Performed PCI site audits, reviewing and documenting deficiencies against the PCI standards.● Designed and implemented PCI compliant infrastructure solutions (physical security, infrastructure design, process, training).

Created a comprehensive plan to transform the organization (People, Process, and Technology) to a Cloud based technology platform (ITaaS) and partner outsourcing model (PaaS, SaaS). Technical environment is high-availability/high throughput, servicing +40B messages per month. Created a Dev/Ops infrastructure to support multiple partner development methodologies.Responsible for the technology operations of the world’s largest hospitality company; Including the Data Center and Network Operations Center, Database Administration, Application Services (middleware), Technology Services, Cloud Engineering and Operations, Release and Environment Management, and Security and Compliance functions.Reduced problem tickets 35% and Mean-Time-To-Recover on incidents 200% YOY. Developed Stability, Performance, Operations, Capacity (SPOC) program from scratch. Created a DevOps culture that helped to improve shopping results by 383% and system capacity by 150% in 12 weeks.Responsible for $45MM IT Operations budget. Renegotiated $3MM services agreement to reduce cost ($1MM) and improve resource flexibility.

Senior leader responsible for program and project management of Digital Transformation, Technology Infrastructure, IT Security/Compliance, and Enterprise Content Management initiatives with a capital budget totaling $25M.Successfully introduced Dev/Ops and Agile methodologies to improve quality of product and time to market.Lead a 3-year business transformation initiative; responsible for eCommerce and Enterprise Content Management components of the overall strategy. Accountable for the execution of $15M mission critical eCommerce, Enterprise Content Management, and IT Security/Compliance programs. Developed a multi-year strategy for the design and implementation of an Enterprise Content Management solution, with emphasis on consumer facing delivery channels (website, mobile, 3rd party). The project included a full organizational assessment; business strategy roadmap; process mapping (current and future state); Buy vs. Build decision; and detailed implementation plan. Lead a team of security and business analysts to develop a library of critical audit artifacts. The use of these documents led to Wyndham Hotel Groups successful filing of the 2010 through 2013 PCI (Payment Card Industry) Report on Compliance, while reducing expenses 30% during the period.

Senior leader responsible for the design, application development, implementation and support of 30+ iconic domestic and multi-lingual international hotel websites. These websites served over 80 million customers per year and generated more than $700 million dollars in annual sales. Developed a successful track record for delivering large, complex capital projects in a highly visible environment, working with all levels of the organization to build strategic consensus.Created an on-shore/off-shore development model to retain critical business knowledge on-shore, while benefiting from lower off-shore development costs. Managed development centers in Parsippany, NJ; Moscow and India.Subject Matter Expert for the hotel groups suite of Web site performance metrics tools.Led an effort to relocate the eCommerce infrastructure from an IBM data center in Denver to a company operated data center in Phoenix The relocation effort saved the organization $500K per year in operating costs.

Senior consultant providing project/technical expertise in multiple information technology areas, including: eCommerce design and development, website analytics, enterprise content management, service level management, resource and financial forecasting, and process flow improvements.

Senior leader reporting to the Chief Operating Officer. As a new startup company with very aggressive plans to organize and grow, the position required: creativity and resourcefulness; constant and clear communications with all levels of employees and management; and the ability to manage multiple high profile projects simultaneouslyDesigned and managed the implementation of a new technology infrastructure; including: data center build out, Local and Wide Area Network design and construction, telephone system, workstation/server environment, and new core financial and insurance processing applications.Managed a team to convert legacy data to a new client/server platform. New Jersey Skylands served as the replacement to an exiting carrier and successfully transformed data ($150,000,000 business) from multiple mainframe systems to an Oracle based application.Developed new policies and procedures to support day-to-day operations. Developed service metrics to gauge effectiveness and efficiency of computer operations and Help Desk (internal and external customers). Created Project Management methodology and change control processes.

Managed development of the corporate Information Technology Architecture, which provided a rolling four-year plan for the creation and maintenance of Summit’s technology infrastructure. The Architecture was driven by and developed in line with the business goals of the organization. Responsibilities included the management of a highly matrixed and diversified staff; including the management of strategic vendor relationships.Directed the process to formulate technology infrastructure component of $90 million dollar corporate information technology budget. Process included working with the various business, technology and application development groups to detail project requirements (i.e.; cost/benefit, resource plans, alignment with Architecture). Instituted a ‘Total Cost of Ownership’ (TCO) Best Practice methodology to identify and manage the costs associated with operating Summit’s distributed computing environment. The process improvements resulted in a 30% reduction in costs associated with procuring, deploying, and managing technology goods and services.Team Leader for major technology initiatives – Organized and managed the appropriate resources for evaluation and implementation of proposed Business Systems. Responsibilities included: coordinate and manage staff to assess project requirements, determine impact to technical strategy, coordinate technology design, and develop resource and implementation plans. Also, continued to serve as adviser to business leaders throughout project lifecycle

Responsible for all aspects of the distributed computing environment. Managed a staff of 25+ analysts, programmers, technicians and consultants. The department performed full life-cycle management of the distributed computing environment, including: hardware/software acquisition and license management; LAN/WAN design and production support; PC Help Desk and field support services; PC application development, Research and Development.

Developed and maintained automation strategy for regional sales offices, providing application development and technical support for hardware and software.Developed Dbase/Clipper applications for nationally located customer service division.Acted as liaison between senior IT management and marketing/sales personnel, interpreting technical information and specialized reporting capabilities.Responsible to maintain the integrity of CICS based pricing and billing system.Promoted from Programmer to position of Technical Coordinator in 1985