Technical Program Manager leader and Project Manager with 15+ years of experience in leading both program management and cross-discipline software engineering teams in delivering enterprise products, cloud services, and security updates. Proven track record of software security innovation, team leading, coaching and project management – both large and small projects and collaborations across multiple teams.ACCOMPLISHMENTS• Developed first cumulative security patch for two separate Microsoft server products. Commonplace now, but innovative in 2002.• Streamlined Microsoft Surface provisioning triage processes to improve tracking, lower turnaround time to factory adoption, and improve quality. With the implementation of the processes I created, daily triage times went down by 75%.• Implemented the first customer health dashboard for Office 365, giving customers better visibility into the status of both their services and incident tickets.• Led a sustained engineering team for a major enterprise software product with a 4-year record of having a regression rate of approximately 1%. (The industry average is between 5 and 10%).• Was project manager for a 400-person software team and released a major enterprise software product (Exchange 2010)• Created the first Microsoft follow-the-sun development and triage model to allow for nearly 24x7 coverage for product engineering.• Developed first cumulative security patch for a Microsoft server product. Commonplace now, but innovative in 2002.CORE COMPETENCIESProgram Management | Project Management | Process Improvements | Engineering Innovation | Software Security | Executive Communications | Change Management | Developing People | Strategic Thinking | Dealing with Ambiguity | Collaboration with Cross-functional Teams | Customer Focus | Agile Development | Incident Management | Cultural Awareness | Talent Acquisition | Conflict Resolution | Adaptability | Budget Management