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• Multi-discipline leader with track record of building and developing high performing, high morale engineering teams, and successful cross-team and cross organizational program delivery • Product planning, program management and engineering of multi-year product vision and strategy across a complex portfolios.• International application engineering and localization. Shipped online services in 40 languages and 95 markets.• Drove user centric design and engineering in A/B environment which drove customer task success.• Drove product feature design process to improve performance against balanced scorecard.• Globally distributed software engineering and content development team leadership.• Operational and quality focused manager driving significant year over year financial, customer satisfaction and service level improvements.• Global team and stakeholder management with employees and business partners in sales, services and product teams across US, Europe and Asia .
Microsoft
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Partner Director, Product Management, Developer DivisionMicrosoft Feb 2018 - PresentOne Engineering System for Microsoft. Drive features and migration to a common engineering platform and tooling across Microsoft. Executive stakeholder management across divisions.
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Principal Group Program ManagerMicrosoft Apr 2015 - Feb 2018Data and Engineering Services, Universal StoreContinuous Delivery PlatformApplication Flighting PlatformGlobal partitioning and caching for soft and hard state servicesService Diagnostics
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Senior DirectorMicrosoft May 2014 - Apr 2015Portfolio Planning for Microsoft IT• Simplified portfolio management and associated processes to focus and drive accountability based on qualified business value and ROI, rather than on cost.• Separated annual budgeting from planning, moving planning to an evergreen quarterly planning cycle.• Transitioned portfolio from project based accounting model to service centric accounting model.
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General ManagerMicrosoft Jul 2013 - May 2014Management of a team of Solution Managers and Business Architects that deliver IT services in support of the Microsoft product development, release and distribution services. Additionally I drove strategy and portfolio alignment for the overall Microsoft IT organization.
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General Manager, Business Process TransformationMicrosoft Mar 2011 - Jul 2013Lead multi-year effort of organizational re-engineering across 4000+ employee organization, to re-align IT from an application centric organization to a process and service oriented organization.• Drove research & analysis of best practice across industry and within Microsoft• Drove decision making with CIO leadership team.• Developed and implemented “Connected Customer Experience” methodology that introduced UX design practices to organization and aligned those practices with core IT processes and artifacts.• Implemented processes and systems changes to enable new models that spanned organizational design, application lifecycle management and process and service modelling.
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General Manager EngineeringMicrosoft Jan 2008 - Mar 2011Lead enineering team for the microsoft.com homepage, download center, and volume license product fullment websites across 40 languages and 80 markets, and the corporate content publishing and download platform infrastructure.* UX design and Site Managment* Content Managment and publishing * Downloads fullfilment infrastrucutre* Business Intelligence data collection and reporting systems
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General ManagerMicrosoft Feb 2000 - Jan 2008Online support strategy and implementation. Technology and content development serving external and internal customers, diagnostic and automated support tool development.•Managed all aspects of web site development and operations, including product planning, usability, design, software development and testing, content development, production and deployment for http://support.microsoft.com, https://premier.microsoft.com, http://mvp.support.microsoft.com/, and http://support.msn.com, worldwide in 40 languages and 80 regions/countries serving 1.4M unique daily users.•Developed and shipped support features in shipped in Windows ME, Windows Xp, and Windows Vista.•Built offshore software development and testing centers in China and India: integrated project delivery model with US based teams.•Delivered internal facing production knowledge management systems serving 5000 employees.
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Business Operations ManagerMicrosoft Jul 1998 - Mar 2000Responsible for overall site production, business reporting and content systems for support online and content development.•Managed site and server operations for all customer-facing PSS web sites.•Managed global knowledge management architecture, processes and tools.•Developed global statistical reporting and business model for PSS online services
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Group ManagerMicrosoft Dec 1995 - Jul 1998Creation and delivery of information products and services for MS enterprise support customers. •MS’s internal knowledge management process and tools strategy, evaluated vendors, and worked with ITG to select or build and implement tool solutions.•Built content development organization to deliver content to multiple publishers: KB, Support Online, Premier Service Desk, TechNet, and to ASC partners.•Co-chair of DMTF industry standard committee defining data models for technical content and support trouble tickets.
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Supportability Program ManagerMicrosoft May 1994 - Dec 1995Product improvement and launch readiness in Windows Developer Support
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Support Team ManagerMicrosoft May 1993 - May 1994As a manager of a team of support engineers, I participated in hiring, coaching service incidents, monitoring of service delivery, scheduling of resources, and handling customer escalations
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Manager Of Software DevelopmentUniversity Of Illinois At Urbana-Champaign Feb 1989 - Apr 1993Champaign, Il, UsMerriam Laboratory for Analytical Political Research, University of IllinoisDesign, development and implementation of computational & numerical modeling software, data retrieval systems, and educational software.•Project planning, specification, labor and cost estimation, application development, user documentation development on 5 simultaneous software research projects developed in C/C++ for Windows 2.x, Windows 3.x, and OS/2 1.x. •Hiring, training, and direction of student and full time programmers, software testers, and technical writers.•Coordination of product packaging and shipment to end-users.
Kurt Samuelson Skills
Kurt Samuelson Education Details
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University Of Illinois Urbana-ChampaignMathematics
Frequently Asked Questions about Kurt Samuelson
What company does Kurt Samuelson work for?
Kurt Samuelson works for Microsoft
What is Kurt Samuelson's role at the current company?
Kurt Samuelson's current role is Partner Director, Product Management, Developer Division at Microsoft.
What is Kurt Samuelson's email address?
Kurt Samuelson's email address is ku****@****oft.com
What is Kurt Samuelson's direct phone number?
Kurt Samuelson's direct phone number is +1 425-882*****
What schools did Kurt Samuelson attend?
Kurt Samuelson attended University Of Illinois Urbana-Champaign.
What are some of Kurt Samuelson's interests?
Kurt Samuelson has interest in Human Rights, Social Services, Education, Environment.
What skills is Kurt Samuelson known for?
Kurt Samuelson has skills like Software Development, Software Engineering, Software Project Management, Agile Methodologies, Program Management, Sdlc, Technical Leadership, Software Design, Enterprise Software, Scalability, Distributed Systems, Solution Architecture.
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