Kurt Samuelson Email & Phone Number

One Engineering System for Microsoft. Drive features and migration to a common engineering platform and tooling across Microsoft. Executive stakeholder management across divisions.

Data and Engineering Services, Universal StoreContinuous Delivery PlatformApplication Flighting PlatformGlobal partitioning and caching for soft and hard state servicesService Diagnostics

• Portfolio Planning for Microsoft IT
• Simplified portfolio management and associated processes to focus and drive accountability based on qualified business value and ROI, rather than on cost.
• Separated annual budgeting from planning, moving planning to an evergreen quarterly planning cycle.
• Transitioned portfolio from project based accounting model to service centric accounting model.

Management of a team of Solution Managers and Business Architects that deliver IT services in support of the Microsoft product development, release and distribution services. Additionally I drove strategy and portfolio alignment for the overall Microsoft IT organization.

• Lead multi-year effort of organizational re-engineering across 4000+ employee organization, to re-align IT from an application centric organization to a process and service oriented organization.
• Drove research & analysis of best practice across industry and within Microsoft
• Drove decision making with CIO leadership team.
• Developed and implemented “Connected Customer Experience” methodology that introduced UX design practices to organization and aligned those practices with core IT processes and artifacts.
• Implemented processes and systems changes to enable new models that spanned organizational design, application lifecycle management and process and service modelling.

Lead enineering team for the microsoft.com homepage, download center, and volume license product fullment websites across 40 languages and 80 markets, and the corporate content publishing and download platform infrastructure.* UX design and Site Managment* Content Managment and publishing * Downloads fullfilment infrastrucutre* Business Intelligence data.

• Online support strategy and implementation. Technology and content development serving external and internal customers, diagnostic and automated support tool development.
• Managed all aspects of web site development and operations, including product planning, usability, design, software development and testing, content development, production and deployment for.
• Developed and shipped support features in shipped in Windows ME, Windows Xp, and Windows Vista.
• Built offshore software development and testing centers in China and India: integrated project delivery model with US based teams.
• Delivered internal facing production knowledge management systems serving 5000 employees.

• Responsible for overall site production, business reporting and content systems for support online and content development.
• Managed site and server operations for all customer-facing PSS web sites.
• Managed global knowledge management architecture, processes and tools.
• Developed global statistical reporting and business model for PSS online services

• Creation and delivery of information products and services for MS enterprise support customers.
• MS’s internal knowledge management process and tools strategy, evaluated vendors, and worked with ITG to select or build and implement tool solutions.
• Built content development organization to deliver content to multiple publishers: KB, Support Online, Premier Service Desk, TechNet, and to ASC partners.
• Co-chair of DMTF industry standard committee defining data models for technical content and support trouble tickets.

Product improvement and launch readiness in Windows Developer Support

As a manager of a team of support engineers, I participated in hiring, coaching service incidents, monitoring of service delivery, scheduling of resources, and handling customer escalations

Champaign, IL, US

• Merriam Laboratory for Analytical Political Research, University of IllinoisDesign, development and implementation of computational & numerical modeling software, data retrieval systems, and educational software.
• Project planning, specification, labor and cost estimation, application development, user documentation development on 5 simultaneous software research projects developed in C/C++ for Windows 2.x, Windows 3.x, and OS/2.
• Hiring, training, and direction of student and full time programmers, software testers, and technical writers.
• Coordination of product packaging and shipment to end-users.