Kurt Thelen Email & Phone Number

Detroit, Michigan, United States

Lansing, Michigan Area

Direct Team Leaders in Detroit, Lansing and Grand Rapids locations, schedule and maintain training for staff 100+ Customer Service Representatives in all three locations to achieve NHR compliance, administer disciplines by following UAW regulations, develop, and execute plans for day-to-day operational needs, conduct analysis of training programs. I work.

Lansing, Michigan Area

Lead a new team of CSR 2's that are cross trained in both UCC/IC3 skill set manage written inventory to keep a low turnaround time, coach using Ulysses 8 step model to help achieve First Call Resolution, conduct huddles giving information to make sure team is update with all company changes, work with Work Force Management to make sure my current team is.

United States

Direct a staff of talented individuals who are full-time and part-time employees along with all branch operations for the Capitol office. Supervise scheduling, overtime, teller/member service, interviewing members and processing loan applications, office administration, and working with corporate services on property maintenance. Cross – trained employees.

Lansing, MI

Open and process new memberships and build relationships in a member intimate manner to ensure member satisfaction. Taking loan applications and disbursing loans, answering members questions as well as analyzing and interpreting credit history with members to obtain detailed insight before final approval and product recommendation. Duties also include.

Bachelor Of Business Administration (B.B.A.), Marketing, 3.82

Associate'S Degree, Business Administration And Management, General