Process leader and requirements owner responsible for the design, documentation, vendor management, and technical support for the Class Action / Legal Claims Administration Service for Computershare. Owner of the analysis phase, it’s process and artifacts, in the overall development process. Leader of a team of business analysts who produce requirements documentation and functional specifications for new software development projects and enhancements to existing systems. Process Leader / Scrum Master for projects in an environment transitioning from Waterfall methodology to Agile/SCRUM framework. Using requirements gathering techniques suited to the situation, my team’s have participated in many successful deliveries of new, enhanced and vendor managed applications. My team’s role, that I both embody and teach, is to be a partner with the Application Development Manager/Product Owner to ensure timely and useful releases that support the needs of the business partners sponsoring the project(s). I currently manage/mentor a group of Business Analysts in Los Angeles and San Rafael California responsible for the requirements, business process flows, user stories, use cases, functional specifications and post release support related to both Mass Tort and Class Action services. Certified Scrum Master on large Claim Management platform project. Responsible for managing the scrum, organizing and grooming the backlog, and working with the Product Owners and Development Teams to clearly understand the sprint goals and the priority of work items.

Business (systems) Analyst responsible for the design and documentation of changes to existing, and design and documentation of new proprietary applications to support the Chapter 11 Restructuring and Class Action service lines for KCC/Computershare. Working directly with the Vice President of Business Applications and business users to define, document, and verify the functionality needed to support bankruptcy claims agent services, billing and the entirety of class action verticals (consumer and securities). Successfully delivered many Functional Specification Documents for new and/or changes to existing applications. Led both in-house and vendor led (Cognizant) development projects.

Lead Analyst responsible for all aspects of analysis relating to application delivery and/or project management of sales applications. • Lead I.T. Analyst on Salesforce.com CRM application. Working with business leaders, vendor, and development partner to design, document, and deliver CRM system. Lead technical analyst on Salesforce.com Outlook integration tool that was successfully implemented. Created UAT test scenarios, lead UAT testing group, and delivered final report of UAT findings to the business leadership. Provide technical input on training documentation and assist training team with user rollout. Provide feedback to vendor and development partners on current and future tool needs.I.T. Project Manager on Sales and Customer Service Representative behavioral/voice analytics tool project. Responsible for presentation and documentation of project initiation to I.T. Review Board. Coordinate resources and activities with I.T. areas to assign resources to support the project needs. Partner with Architecture Team and vendor to develop technical requirements documentation.• Lead Analyst on Smartphone (Treo) project. Provide analysis and document requirements to enable device usage that complies with I.T. Security policy. Develop documentation for end users to be able to upgrade O.S. via SD Card installation. Develop documentation for end users to install and manage Treo security software (Good Technology – Motorola).• Own B2B SFTP data transfers with Trading Partners. Work with TP’s to determine technical details of file transfers. Present information to Legal, I.T. Security, and Unix team’s to enable file transfers. Coordinate file delivery to meet process specifications. Monitor, and intervene when necessary to ensure completion of file transfer jobs.• Serve as company Trainer for approved Requirements Methodology. Demonstrated ability to master new requirements methodology and relate that material to business and technical personnel.