Kurt Beard Email & Phone Number

Carmel, Indiana, United States

• Lead the Operations Coordination team responsible for answering client phone calls, triaging service tickets, and dispatching onsite engineers in Indiana, Denver, and Wisconsin areas.
• Create KPIs and coached teams through improvements
• Train new Operations Coordinators for success
• Expert in critical applications including; ConnectWise, BrightGauge, Text Expander, TimeZest,
• Managed multiple projects that improved customer service
• Implemented a Quality Control Process that increased billable opportunities by $100,000 a month.

Carmel, Indiana, United States

• Triage incoming client helpdesk phone tickets
• Triage incoming client helpdesk email tickets
• Dispatch Server Team Helpdesk tickets
• Exceeds goals and company standards
• Develop KPI and metric for Operation Coordinators and Engineers.
• Create workflows in ConnectWise to improve team accuracy and response times

Fishers, IN

• Implement Best Practices for Dispatch, Procurement, and Quoting
• Increase SLA compliance from 60% to 92% in 6 months.
• Developed quoting tool that reduced turnaround time, cost of quoting, and errors
• Managed and ran daily team status meetings
• Developed Technician KPIs and monitor real time performance
• Reduced purchasing errors by implementing a purchasing review process

Indianapolis, IN

• Worked with small business owners and professional service providers to redefine their marketing strategy and execution.
• Developed an executable and cost effective marketing strategy focused on the client's personality, needs and abilities
• Developed social media strategies and identities
• Managed portions of the marketing strategy but focus on guiding clients to their own success.
• Focused on personal brand development using electronic and traditional marketing tools
• Assisted clients in understanding and utilizing the "Goldilocks Principle", the "Rudolph Rule" and the "Arrowslit Principle"

Indiana

• Consult with multiple Real Estate Agents, Brokers, production managers to suggest workflow and marketing improvements.
• Create property ranking metrics.
• Develop a desktop and mobile application to streamline workflow using Appsheet.com
• Perform initial examinations of properties for investment
• Manage contract, payment and other data
• Develop marketing strategies for Real Estate Agents & Brokers

Noblesville, IN

• Assisted customers with merchandise questions
• Maintained product presentation and core standards
• Operated mobile and traditional POS systems
• Signed customers up for the JCPenny Credit Card
• Regularly performed in the top 2 of the department in terms of sales and new credit card sign ups.

Telecommute

• Determined likely user intent for Google search queries through web based research
• Rated likely user satisfaction for displayed Google advertisements and landing pages
• Rated visual and functional quality of landing pages
• Completed other rating projects as assigned

Indianapolis, Indiana Area

• Assisted with incorporation, bank selection, office selection and other startup tasks
• Developed and outline business plan
• Performed bookkeeping duties
• Developed and track Key Performance Indicators
• Developed estimating / pricing procedures and price points
• Created and implemented policies and procedures

Indianapolis, Indiana Area

• Developed and executed marketing strategies and campaigns
• Hired, trained and managed marketing team members
• Developed individual and department goals for the marketing team
• Developed and executed marketing campaigns which generated $500,000 in sales per year
• Increased attendance at Continuing Education Classes for Insurance Agents from 12 to 35 agents resulting in $35,000 revenue generated from each class
• Designed marketing campaigns managed the booth at the Indiana Apartment Association Trade Show & the Independent Insurance Agents of Indiana Convention

Carmel, IN

• Tracked daily financial transactions
• Reported financial information to CEO and sales managers
• Reported job costs to sales representatives
• Expanded vendor relationships
• Negotiated product pricing with vendors resulting in a 10% savings on materials
• Tracked financial date for out of state offices

• Developed and executed financial plan
• Insured sales targets were met
• Negotiated a contract worth $250,000 to install for national chain
• Hired, trained and managed sales staff
• Managed financial transactions and vendor payments
• Increased sales from 0 to $325,000 in 9 months

• Oversaw bookkeeping, office and production staff in 3 cities
• Negotiated pricing with vendors reducing COGS $350,000 in 2009
• Interviewed, hired and managed employees
• Developed sales paperwork and project management systems
• Developed and lead sales and office training on best practices

• Increased order accuracy and timeless leading to a reduction in build time
• Researched original home specifications
• Managed and negotiated with subcontractors
• Reviewed and insured accuracy of invoices

• Developed and executed procedures for the organization and execution of the financial recovery process. Established and ran work systems to meet strict deadlines.
• Developed and ran research and communication procedures
• Organized information on subcontractor's insurance and legal representation
• Utilized MAI, JDE and AS400 to research subcontractors
• Reviewed and organized documents for discovery

Bs, Christian Ministry

BS Christian Ministries

Education record

Education record