Kurt Beard Email & Phone Number

Carmel, Indiana, United States

• Lead the Operations Coordination team responsible for answering client phone calls, triaging service tickets, and dispatching onsite engineers in Indiana, Denver, and Wisconsin areas. • Create KPIs and coached teams through improvements• Train new Operations Coordinators for success• Expert in critical applications including; ConnectWise, BrightGauge, Text Expander, TimeZest, • Managed multiple projects that improved customer service• Implemented a Quality Control Process that increased billable opportunities by $100,000 a month.• Increased Client Satisfaction scores by leading a project to teach Operations Coordinators the skills to troubleshoot and resolve common help desk tickets on first contact• Work across teams to improve work processes• Utilized various toolsets to expand reporting options

Carmel, Indiana, United States

• Triage incoming client helpdesk phone tickets• Triage incoming client helpdesk email tickets• Dispatch Server Team Helpdesk tickets• Exceeds goals and company standards• Develop KPI and metric for Operation Coordinators and Engineers.• Create workflows in ConnectWise to improve team accuracy and response times • Help Train New Operations Coordinators• Provide feedback to Operations leaders• Participate in cross team meetings and training• Work with leadership and coworkers to meet team productivity goals • Help improve server team process and compliance through training and feedback

Fishers, In

• Implement Best Practices for Dispatch, Procurement, and Quoting• Increase SLA compliance from 60% to 92% in 6 months. • Developed quoting tool that reduced turnaround time, cost of quoting, and errors• Managed and ran daily team status meetings• Developed Technician KPIs and monitor real time performance• Reduced purchasing errors by implementing a purchasing review process • Reduced Cost of Goods Sold by improving vendor relationships• Save $200,000 in Q4 2019 on purchasing for client projects • Developed technician training materials and trained new hires

Indianapolis, In

• Worked with small business owners and professional service providers to redefine their marketing strategy and execution. • Developed an executable and cost effective marketing strategy focused on the client's personality, needs and abilities• Developed social media strategies and identities • Managed portions of the marketing strategy but focus on guiding clients to their own success.• Focused on personal brand development using electronic and traditional marketing tools• Assisted clients in understanding and utilizing the "Goldilocks Principle", the "Rudolph Rule" and the "Arrowslit Principle" • Built business strategy and planning strategies • Assisted with business operations and growth

Indiana

• Consult with multiple Real Estate Agents, Brokers, production managers to suggest workflow and marketing improvements. • Create property ranking metrics. • Develop a desktop and mobile application to streamline workflow using Appsheet.com• Perform initial examinations of properties for investment• Manage contract, payment and other data• Develop marketing strategies for Real Estate Agents & Brokers• Assist in the deployment and management of strategies

Noblesville, In

• Assisted customers with merchandise questions• Maintained product presentation and core standards• Operated mobile and traditional POS systems• Signed customers up for the JCPenny Credit Card• Regularly performed in the top 2 of the department in terms of sales and new credit card sign ups.

Telecommute

• Determined likely user intent for Google search queries through web based research • Rated likely user satisfaction for displayed Google advertisements and landing pages• Rated visual and functional quality of landing pages• Completed other rating projects as assigned

Indianapolis, Indiana Area

• Assisted with incorporation, bank selection, office selection and other startup tasks• Developed and outline business plan• Performed bookkeeping duties• Developed and track Key Performance Indicators• Developed estimating / pricing procedures and price points• Created and implemented policies and procedures • Maintain corporate records• Advised on Technology and Software choices

Indianapolis, Indiana Area

• Developed and executed marketing strategies and campaigns• Hired, trained and managed marketing team members• Developed individual and department goals for the marketing team• Developed and executed marketing campaigns which generated $500,000 in sales per year• Increased attendance at Continuing Education Classes for Insurance Agents from 12 to 35 agents resulting in $35,000 revenue generated from each class• Designed marketing campaigns managed the booth at the Indiana Apartment Association Trade Show & the Independent Insurance Agents of Indiana Convention• Planned, hosted and spoke at the Fishers Chamber Open House & Indy Fire Rescue House Check Presentation events• Directly marketed company services to insurance agents resulting $400,000 in business• Assisted in the development of a custom label CRM

Carmel, In

• Tracked daily financial transactions • Reported financial information to CEO and sales managers • Reported job costs to sales representatives • Expanded vendor relationships • Negotiated product pricing with vendors resulting in a 10% savings on materials • Tracked financial date for out of state offices • Oversaw administrative staff• Developed and maintained project and administrative budgets

• Developed and executed financial plan• Insured sales targets were met• Negotiated a contract worth $250,000 to install for national chain• Hired, trained and managed sales staff• Managed financial transactions and vendor payments• Increased sales from 0 to $325,000 in 9 months• Negotiated acquisition of company

• Oversaw bookkeeping, office and production staff in 3 cities• Negotiated pricing with vendors reducing COGS $350,000 in 2009• Interviewed, hired and managed employees• Developed sales paperwork and project management systems• Developed and lead sales and office training on best practices

• Increased order accuracy and timeless leading to a reduction in build time• Researched original home specifications • Managed and negotiated with subcontractors• Reviewed and insured accuracy of invoices

• Developed and executed procedures for the organization and execution of the financial recovery process. Established and ran work systems to meet strict deadlines.• Developed and ran research and communication procedures• Organized information on subcontractor's insurance and legal representation• Utilized MAI, JDE and AS400 to research subcontractors• Reviewed and organized documents for discovery

Bs, Christian Ministry

BS Christian Ministries

Education record

Education record