Kurt Danilson Email & Phone Number

Sacramento, California, United States

• Mastered the Streamline platform and its content management system, becoming a key resource for both customers and staff.• Provided ticketing and phone support to help users perform essential tasks on their websites, including updating homepage content and launching public email campaigns.• Responded promptly and efficiently to customer inquiries in alignment with service level agreements, ensuring complete resolution of issues and high satisfaction rates.• Served as a trusted expert on web technologies, leveraging knowledge of jQuery, HTML/CSS, DNS, and domain management to effectively assist customers.• Collaborated with the product team to influence the direction of the Streamline platform, incorporating feedback related to bugs, usability issues, and potential improvements.• Partnered with Implementation Managers to analyze and develop creative solutions that enhance client satisfaction.• Assisted users with technical tasks, such as updating site colors to comply with WCAG standards and integrating third-party applications, while escalating issues when necessary.• Explained how key platform features ensure compliance with laws and regulations related to transparency and accessibility for districts.• Generated and maintained knowledge base content, contributing thought leadership on best practices for district website management.• Worked directly with Sales as a sales engineer during demo calls to showcase and clarify the platform's capabilities.• Contribute to the evolution of the Streamline Customer Success program, shaping its future direction.

Sacramento, California, United States

• Expert in the Streamline platform, providing essential support to customers and internal teams.• Deliver training and guidance to Implementation Managers, ensuring smooth project execution.• Collaborate with the Lead Platform Specialist on special projects to enhance platform capabilities.• Lead website launches, overseeing information architecture, training, and domain/DNS updates.• Implement task automation to streamline content updates and email campaigns for an improved user experience.• Ensure regulatory compliance by supporting WCAG-compliant updates and integrating third-party applications.• Lead migration teams to build and deploy Streamline websites, driving successful project completion.• Apply HTML, CSS, and JavaScript to develop custom functionality, meeting client needs and improving the user experience.

Sacramento, California, United States

• Provide expert support to customers and staff, ensuring effective use of the Streamline platform.• Lead website launches, guiding users through information architecture, training, content migration, and domain/DNS updates.• Ensure compliance with transparency and accessibility laws by explaining key platform features.• Assist with technical tasks, including WCAG-compliant color updates and third-party application integration.• Respond promptly to customer inquiries, delivering complete resolutions with a focus on high satisfaction.• Consult with users on site design and branding to align with their culture and identity.

Auburn, California, United States

• As an intern, worked 28 hours per week for 9 months supporting Placer county’s HHS Division.• Completed over 10 tickets daily using the ServiceNow ticketing system to resolve technical issues including installations, software failures and hardware malfunctions. • Communicated with vendors to personalize software to specific business needs. • Generated reports to track and bill for usage of our supported e-signature solutions.• Performed various special projects requested by management (Automated document approval process with Power Automate).