Kurt Danilson Email & Phone Number

Sacramento, California, United States

• Mastered the Streamline platform and its content management system, becoming a key resource for both customers and staff.
• Provided ticketing and phone support to help users perform essential tasks on their websites, including updating homepage content and launching public email campaigns.
• Responded promptly and efficiently to customer inquiries in alignment with service level agreements, ensuring complete resolution of issues and high satisfaction rates.
• Served as a trusted expert on web technologies, leveraging knowledge of jQuery, HTML/CSS, DNS, and domain management to effectively assist customers.
• Collaborated with the product team to influence the direction of the Streamline platform, incorporating feedback related to bugs, usability issues, and potential improvements.
• Partnered with Implementation Managers to analyze and develop creative solutions that enhance client satisfaction.

Sacramento, California, United States

• Expert in the Streamline platform, providing essential support to customers and internal teams.
• Deliver training and guidance to Implementation Managers, ensuring smooth project execution.
• Collaborate with the Lead Platform Specialist on special projects to enhance platform capabilities.
• Lead website launches, overseeing information architecture, training, and domain/DNS updates.
• Implement task automation to streamline content updates and email campaigns for an improved user experience.
• Ensure regulatory compliance by supporting WCAG-compliant updates and integrating third-party applications.

Sacramento, California, United States

• Provide expert support to customers and staff, ensuring effective use of the Streamline platform.
• Lead website launches, guiding users through information architecture, training, content migration, and domain/DNS updates.
• Ensure compliance with transparency and accessibility laws by explaining key platform features.
• Assist with technical tasks, including WCAG-compliant color updates and third-party application integration.
• Respond promptly to customer inquiries, delivering complete resolutions with a focus on high satisfaction.
• Consult with users on site design and branding to align with their culture and identity.

Auburn, California, United States

• As an intern, worked 28 hours per week for 9 months supporting Placer county’s HHS Division.
• Completed over 10 tickets daily using the ServiceNow ticketing system to resolve technical issues including installations, software failures and hardware malfunctions.
• Communicated with vendors to personalize software to specific business needs.
• Generated reports to track and bill for usage of our supported e-signature solutions.
• Performed various special projects requested by management (Automated document approval process with Power Automate).