Kurt Gysbers Email & Phone Number

Denver, Colorado, United States

Manage inquiries, documentation, billing and adherence to project deadlines and maintaining client relations. Effective and efficient in time management and event planning.

Greater Denver Area

• In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).• Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

Denver, Colorado

• Empower the store team to drive sales through actively engaging and inspiring customers through the core selling standards and product knowledge. • Lead and make critical business decisions in a fast-paced, transactional environment which results in providing exceptional service and strong KPI performance.• Ensure staff is aware of and adheres to all policies and procedures while creating an environment that is welcoming and motivational to work in. • Build and promote strong, long lasting customer relationships by tailoring a unique customer experience through product knowledge, mood boards, Design Services and more. • Owns scheduling, leadership development, performance management and tracking, trend development, product training and more.• Developed an in store database for training materials, associate development, tracking, and quick references for sales team and management.

Schaumburg, Illinois

• Empower the store team to drive sales through actively engaging and inspiring customers through the core selling standards and product knowledge. • Lead and make critical business decisions in a fast-paced, transactional environment which results in providing exceptional service and strong KPI performance.• Ensure staff is aware of and adheres to all policies and procedures while creating an environment that is welcoming and motivational to work in. • Build and promote strong, long lasting customer relationships by tailoring a unique customer experience through product knowledge, mood boards, Design Services and more. • Owns scheduling, leadership development, performance management and tracking, trend development, product training and more.• Developed an in store database for training materials, associate development, tracking, and quick references for sales team and management.

Schaumburg, Illinois

•Lead the Assistant Managers and Leads in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.•Manage the recruitment/hiring, promotion, disciplinary and termination process for all store associates, and maintain all associate files.•Encourage and foster collaboration, cooperation, and co-ownership across all business channels.•Build a high energy culture of fun and engagement focused on service and results.•Ensure the execution and standards of the visual merchandising vision, as directed by the Visual Merchandising Department.•Establish priorities and set direction for the store by conducting weekly walk-throughs in conjunction with the Assistant Managers and Leads.•In coordination with the Area Manager, develop and analyze store and market trends and build plans to act as appropriate.•Ensure full understanding and awareness of all store communications including product information, current advertising, promotions and other marketing initiatives.•Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.•Manage controllable costs, profit and loss, and maintain fiscal responsibility for the store.•Communicate with Area/Regional managers, Trainers, and Senior Leadership on a regular basis.•Provide associate and customer feedback to Merchandising teams and Logistics regarding product, inventory, and delivery issues.

Northbrook, Illinois

• Empower the store team to drive sales through actively engaging and inspiring customers through the core selling standards and product knowledge. • Lead and make critical business decisions in a fast-paced, transactional environment which results in providing exceptional service and strong KPI performance.• Ensure staff is aware of and adheres to all policies and procedures while creating an environment that is welcoming and motivational to work in. • Build and promote strong, long lasting customer relationships by tailoring a unique customer experience through product knowledge, mood boards, Design Services and more. • Owns scheduling, leadership development, performance management and tracking, trend development, product training and more.• Developed an in store database for training materials, associate development, tracking, and quick references for sales team and management.

Chicago, Illinois

Greater Chicago Area

• Supervise Menswear Business which includes merchandizing, operations and Sales.• Develop associate customer service and clientele techniques in order to maximize business.• Oversee stock, shipping and receiving and all other related operational paper work.

Chicago, Il

• Managed men's shoe department along with assisting men's manager in Men's Designer Department. • Promoted regularly for exhibiting outstanding selling behavior, listening and responding to customer needs to deliver service with sharp awareness of current fashion trends.• Built and maintained relationships with vendors and buyers in order to build business.• Personal sales reflect a 50% increase along with 86% client sales increase to LY. • Coach Sales Professionals to maximize the business opportunity through interpersonal skills, knowledge of fashion and pop culture.• Department sales increased by 15%, increased loyalty and credit activation by 20%, cross-selling by 100% and client sales by 151% to LY. • Maintain and establish merchandising standards for the sales floor and promotional displays along with replenishment and stock processing.• Handle all customer relations issues in a gracious manner and in accordance with Bloomingdales policies.• Former Michele Watch Specialist and Sunglass Specialist.

Chicago, Il

Being a hospitable, proactive and enthusiastic employee in a fast pace environment was of most importance. I provided superior customer service that made me a reliable employee that the company could always rely on.

Lincoln Park, Il

While Managing and opening Strut, I drove sales by exceeding customers’ expectations while establishing company standards in service, quality and sales.

900 N. Michigan Ave., Chicago, Il

Assisted with customer inquiries, fulfilling orders and requests from sales floor employees. Frequently called in to fulfill employee shortage on sales floor.

Greater St. Louis Area

Maintained client and firm confidentiality and access was given to personal and business credit lines, cash flow and passwords. Maintained client relations and assisted with book-keeping, reception, and assistant duties. I was also a registered Process Server in the State of Missouri.

St. Louis, Mo

Recognized for outstanding sales (top 10% of all employees) and customer service. Often solicited for management positions and regularly assisted management with all opening and closing duties.

Bachelor Of Arts, Photography

Associate In Arts, General Transfer

Took multiple electives in communication, management and writing.

High School Diploma, General Degree

Activities and Societies: Marching Band, Concert Band, Pep Band.