Kurt Hoobing Email & Phone Number

Kansas City, Missouri

Kansas City, Missouri Area

• Product owner for software products: Atlassian Confluence, Zephyr, IBM DB2 Document Manager and LimeSurvey. This role required performing upgrades of the products, coordinating testing on DEV, TEST and PROD platforms, writing all communications to end-users and updating documentation for user reference. As product owner, performed multiple successful upgrades.• Received recognition from across the organization on the thoroughness of responses and ability to resolve complex issues while performing technical customer support. Supported products Confluence, Zephyr, IBM DB2 Document Manager and LimeSurvey. Required recreating issues, online research and vendor contact.• Created and published monthly newsletter that was sent out across the organization for system training, product updates and user tips. Received positive feedback about the newsletter and the quality of the content.• Coordinated and developed wiki spaces while supporting Confluence using the wiki markup tool and Confluence macros. Using the reporting functionality, developed many reports that were relied upon by upper-management in gathering crucial statistics.• Trained as backup release coordinator in charge of granting permission to monthly release branches and assisting in monitoring weekend installations. Required communicating with developers across the organization and coordinating a weekly meeting with decision makers to receive approval for late beta installs.

Kansas City, Missouri Area

• Successfully implemented a new enterprise-wide document management system, IBM DB2 Document Manager and IBM Websphere Portal (intranet site).• Wrote and executed test scripts used in the testing process.• Designed screen mockups for each portlet on the site using MS Visio. These mockups were replicated by developers on the team.• Created workflows, using the Provision workflow modeling tool, for the document publishing process based on roles within the company and item type.• Performed configuration of the tool, which included adding controlled vocabulary lists and data mapping between IBM Document Manager and MS Word templates.• Developed internal and external user guides users for help documentation for using the Document Manager tool.• Provided support for IBM Document Manager and the Lotes-based publishing database. Learned from developers to make database configuration changes and run agents used in the publishing process. Developed a role in becoming a database administrator saving the time of developers and the turn-around time for providing documentation to clients.version of the database.

Kansas City, Missouri Area

• Supported and administered the Lotus based enterprise-wide document publishing tool used by internal employees for publishing project documentation. Successfully researched and performed troubleshooting to fix all issues and communicated effectively between the Notes developers and the documentation authors.• Assisted multiple clients in establishing connectivity to the Notes based intranet site by working with client representatives and the DST data center.• Successfully updated multiple Lotus Notes databases with missing or outdated help documentation. The updates required learning the functions of the database with no assistance and creating my own help documentation.• Project leader for three high profile projects that added new functionality to the site, including: online invoicing, enhancement notifications and tax reporting withholding. These projects required: requirements gathering, testing, screen design and writing online help for each new application.

Bachelor, Journalism

Activities and Societies: University Daily Kansan

Education record

Activities and Societies: Basketball, Football, Track, Forensics