Kurtis Bragan Email and Phone Number

Maintain and service Honeywell QCS systems for sheet manufacturing customers in New England service area.•Assist in migrations and upgrades of Honeywell QCS scanners, software, and server virtualization projects.•Perform mechanical cleaning, maintenance, and adjustment of scanners and hardware in order to maintain high reliability and accuracy.•Maintain and perform calibration of sensors. Nuclear, IR, Microwave, Laser, Caliper, etc.•Service and maintain utility systems such as chillers, water coolers, blowers, air sources and attached filter and supply systems.•Perform calibration, mapping, tuning of CD control systems and actuators.•Complete server and database backups using VEEAM and Acronis.•Provide planning and engineering services related to lifecycle and modernization projects.•Provide sales and engineering support to customers while being an advocate for the solutions they need to increase productivity and cost savings.•Use CRM software to track time, service appointments, sales, parts, etc.•Create service reports and monthly for customers. Track key metrics and data in order to submit KPI reports to customers and management.

•Provided all levels of systems administrative support for the technical needs of the company•Maintain the commands SharePoint infrastructure and assist users in managing content and their individual TeamSite's. •Assist the EVM team in managing their applications and database for project management.•Lead the compliance management team for the commands hosted services in support of ongoing Accreditation required to operate.•Ensured that the Certification and Accreditation (C&A) process up to date by providing deliverables such as vulnerability scans, SCAP scans, STIG checks, drafting supporting documentation and procedures to support the effort.•Lead administrator for cloud server infrastructure using VMWare that led to a reduce infrastructure cost and increased global connectivity to our company and customers to include those local and remote.•Supported the company's transition to near 100% telework due to COVID.

• Work within the cyber security team which is dedicated to maintaining a highly secure network in support of the Department of Defense.• Identify and analyze organization, DoD, and federal security policy against customer requirements recommending and implementing new configurations, upgrades, patches, applications and infrastructure required to meet those needs.• Maintain documentation such as OS, application and appliance configurations, dataflow diagrams, and network diagrams• Lead administrator for VDI infrastructure using CITRIX provisioning services (PVS).• Maintain the fiber channel storage area network and ensure its performance and high availability.• Implement new Security Technical Implementation Guides and update as required in accordance with government mandates.• Ensured security compliance was maintained by using Assured Compliance Assessment Solution (ACAS), Nessus, Security Content Automation Protocol (SCAP) and other tools.• Monitor and maintain server hardware using out of band management (iDRAC, iLO, CMC).

• Manage and maintain Active Directory to include user accounts, service accounts, computers, servers, etc. Performed desktop support by loading workstations with images, adding systems to domain, mapping printers and share drives, installing peripherals, installing patches• Managed systems using Microsoft System Center Operations Manager (SCOM), Configuration Center (SCCM). Familiar with Microsoft Service Manager for ticketing.• Configured Brocade storage attached network switches and maintained SAN environment. Configured SAN zoning using both port and WWN zoning.• Planned and coordinated the migration of a complete data-center in order to upgrade the server racks enabling redundant power, UPS and additional A/C cooling. • Gathered data and created implementation plans for domain equipment installs and migrations at remote sites enabling the smooth stand-up of new intelligence centers sites globally.• Company appointed Dell Online Self Dispatch (DOSD) certified technician responsible for approximately 150 severs and 1200+ client workstations.• Managed four enterprise engineers at the fixed site and four support technicians at three remote installations responsible for routine maintenance, domain migrations and upgrades.• Stood up and maintained the Intelligence Community Badge Interoperability Program (ICBIP) to allow common access among the IC using standardized access badges. Coordinated with other intel agencies, local security, and alarm system contractors to establish connectivity of the access control system.• Coordinated with the program manager to ensure SLA’s were maintained.

• Managed a team responsible for the sustainment and technical support of secure communications. Scheduling, performance evaluations, training, coordination, etc…• Acted as the Node Site Coordinator to support O&M of the DISA node equipment, installation and activation of inter-switch trunks and circuit equipment, monitored scheduled and un-scheduled maintenance and coordinated authorized service interruptions (ASIs).• Trained all Sr. Network Technicians and subordinates on job related duties, techniques and local procedures. Provided follow on training for any new equipment, software or procedures relevant to daily operations.• Liaison between the government representative/customer and contractor team to provide customer feedback, mission requirement and updates in order to improve operations.

• Maintained over 80 circuits that support the Space Defense Integrated Network (SDIN), Air Force Space Surveillance System “FENCE”, Defense Red Switch Network (DRSN).• Assisted DISA and commercial entities in correcting any circuit outages or degradation of service and tracked associated trouble tickets.• Installed and integrated new network equipment related to a major architecture modernization.• Provided system administration support by creating and maintaining a local domain to provide secure classified network enabling the users to safely store, share and maintain classified information.• Performed preventative maintenance on network and COMSEC equipment.• Maintained circuit records history utilizing TCOSS.• Assisted the DRSN Administrator in maintaining the system hardware and equipment.

Managed a JWICS PoP providing video, voice and data communications to the DoD to include several MAJCOM’s in a forward deployed theater.• Supervised a 14 person team to include work schedules, training schedules, performance evaluations, award citations and deployment rotations.• Maintained 16 Strategic Tactical Entry Point (STEP) circuits in support of GWOT.• Provided systems administration support for JWICS utilizing Active Directory.• Performed desktop support by loading workstations with DoDIIS images, adding systems to Domain, mapping printers and share drives, installing peripherals, installing patches…• Work required in-depth knowledge of LAN/WAN’s, circuit flow, trouble shooting, and customer service in order to resolve all outages in an efficient manner.

Coordinated and planned multiple T-SCIF’s in support of DoD theater level exercises.• Lead a 5 man team that provided TS/SCI and SIPR communications utilizing the DIVN to support MAJCOM commanders and GWOT operations.• Managed personnel requirements and schedules to provide communications support, security and tactical operations capabilities.• Organized all security and communications plans and created operating procedures required to support the Intelligence Operations Center (IOC) and keep classified material safeguarded within DoD guidelines and regulations.• Prepared and presented signals intelligence capabilities and Communications capabilities briefs to unit commanders.

Accounted for COMSEC equipment and keying material by maintaining inventories of controlled cryptographic items and performing daily inspections and inventory logs.• Oversaw the re-keying of all cryptographic devices and the filing of COMSEC destruction reports.• Instructed new personnel on the use of all cryptographic devices, policy and procedures.• Never encountered a security incident involving compromise of KEYMAT or COMSEC material.

Managed all TS/SCI security clearances for approximately 125 individuals, to include initiating investigations and periodic reviews, updating foreign contact and compelling needs information.• Indoctrinated individuals into appropriates SCI programs and debriefed as needed.• Provided required annual security awareness training including Intel oversight, clearance requirements, OPSEC and INFOSEC.• Maintained a database of all indoctrinated individuals. Received and coordinated visitor requests.• Performed emergency action drills and emergency destruction drills as required.• Submitted new Inspectable Space Determination and Fixed Facility Checklist in order to acquire SCIF re-accreditation.• Worked with the Information Security Officer to maintain Automated Information System (AIS) accreditation

Managed a network operations center with 12 secure circuits and 16 Strategic Tactical Entry Point (STEP) circuits. Ensured network connectivity, configuration and maintenance for VTC, voice and data communications. Work required in-depth knowledge of circuit flow, trouble shooting and customer service to support distant end user and resolve all circuit outages in an efficient manner.Deployed as a TROJAN SATCOM operator and radio operator, provided secure communications for the SIGINT support teams.

• Provided assistance in installation, repair and maintenance on an array of electrical systems in the industrial, commercial and residential environment. • Used basic trouble shooting techniques and tools to test and find the lowest replaceable unit and repair inoperable equipment. • Systems involved included: relay’s, switches, motors, environmental controls, low voltage control systems, residential wiring and associated conduits.• Worked night shifts to support the replacement of refrigeration cases and chiller units at multiple grocery store locations.• Installed residential generator transfer switches, both manual and automatic.