Kurtis Bubeck Email and Phone Number
Kurtis Bubeck is a Chief Customer Experience Officer at EcoMundo USA & Canada - A Lisam Company at EcoMundo. Colleagues describe them as "Kurtis was a great external partner when I was working in Regulatory Affairs for 3 years. He was a same-day responder to any questions or recommendations I had about the ITHOS platform. Much of what I appreciated is that Kurtis took our suggestions into brain-storming sessions and got near-all implemented into the system. He always had a running list of what we were working on, what we needed, and closed every meeting with wanting feedback of what he and his organization could do better. Kurtis was a stellar partner and I would recommend him time and time again to any customer facing role, because he will not disappoint!" and "I’ve known Kurtis for a few years working with him on both contract manufacturing and the brand sectors while he worked at Ithos. He has been a great resource and customer support for me and my teams while using their regulatory platform. I would highly recommend having Kurtis on your team. "
Ecomundo
View- Website:
- ecomundo.eu
- Employees:
- 89
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Chief Customer Experience OfficerEcomundo Dec 2024 - PresentEcoMundo USA & Canada - A Lisam Company
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Senior Customer Success ManagerIthos Global Oct 2022 - Nov 2024Troy, New York, United StatesAs a Senior Customer Success Manager, I guided the entire customer lifecycle for enterprise-level accounts, managing portfolios valued at over $1.5 million annually and surpassing retention goals by 25% through tailored compliance support and strategic upselling. Between 2022 and 2024, I drove a 56% revenue increase, capitalizing on both recurring and non-recurring streams by helping clients expand into new markets, including Australia, China, South Korea, the EU, and the UAE, fully utilizing Ithos’s comprehensive product and service offerings. I also led client onboarding processes and conducted initial product demonstrations, engaging prospective clients in pre-contract discussions to illustrate the platform's extensive capabilities and long-term value for their unique compliance needs. -
Customer Success ManagerIthos Global Feb 2019 - Oct 2022Troy, New York, United StatesBetween 2021 and 2022, I drove $500,000+ in new business through upsell and renewal efforts, using customer-focused onboarding, cross-sell strategies, and strong negotiation to meet sales and retention goals. I boosted customer retention by over 20% with tailored success programs, including support for a top beauty brand manufacturer in 2022, recognized by Cosmetic Business. By onboarding and training 17 employees, I increased team productivity by 15%, and I implemented standardized tools like regulatory job aids, CRM guides, and a corporate glossary to streamline processes and terminology across the organization.
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Business Development & Account Growth ManagerIthos Global Nov 2015 - Feb 2019Troy, New York, United StatesI managed contracts and deliverables for major enterprise clients, representing over 60% of Ithos's revenue and including some of the largest global suppliers in Quick Service Restaurants and top companies in the beauty and personal care industries, each generating $150M to $700M annually. I developed a replicable onboarding process that cut onboarding time by 30%, facilitating smoother transitions and faster client adoption of regulatory tools. Additionally, I led the creation of new regulatory modules to strengthen client compliance, such as ingredient compliance, enabling customers to screen formulas against brand-specific restrictions, ensure data integrity, and track regulatory changes for ongoing compliance.
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Document Control ManagerIthos Global Aug 2011 - Nov 2015Troy, New York, United StatesI led the collection and management of over 200,000 raw material and finished good documents annually, ensuring regulatory compliance and providing seamless access to ingredient restrictions across global regions. My efforts focused on maintaining accurate and comprehensive documentation to support clients’ compliance needs.In addition, I spearheaded attribute extraction for product formulas, such as GMO-Free and Non-Nanoparticles, developing workflows and comprehensive databases that facilitated new product integration (NPI) and global compliance screenings. I also managed supplier outreach initiatives, overseeing 50-person teams across 400 supplier locations, ensuring successful document procurement and quality assurance. These initiatives shortened product launch timelines by 75%, helping clients bring their products to market faster while maintaining strict regulatory compliance.
Kurtis Bubeck Education Details
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Psychology
Frequently Asked Questions about Kurtis Bubeck
What company does Kurtis Bubeck work for?
Kurtis Bubeck works for Ecomundo
What is Kurtis Bubeck's role at the current company?
Kurtis Bubeck's current role is Chief Customer Experience Officer at EcoMundo USA & Canada - A Lisam Company.
What schools did Kurtis Bubeck attend?
Kurtis Bubeck attended University Of Vermont.
Who are Kurtis Bubeck's colleagues?
Kurtis Bubeck's colleagues are Julie De Oliveira, Corinne Depeyrot, Hadjaratou Diallo, Alexa B., Christian Freneuil, Luigi Leone Marquez, Inès Cheminel.
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