Kurtis Bubeck Email & Phone Number

EcoMundo USA & Canada - A Lisam Company

Troy, New York, United States

As a Senior Customer Success Manager, I guided the entire customer lifecycle for enterprise-level accounts, managing portfolios valued at over $1.5 million annually and surpassing retention goals by 25% through tailored compliance support and strategic upselling. Between 2022 and 2024, I drove a 56% revenue increase, capitalizing on both recurring and non-recurring streams by helping clients expand into new markets, including Australia, China, South Korea, the EU, and the UAE, fully utilizing Ithos’s comprehensive product and service offerings. I also led client onboarding processes and conducted initial product demonstrations, engaging prospective clients in pre-contract discussions to illustrate the platform's extensive capabilities and long-term value for their unique compliance needs.

Troy, New York, United States

Between 2021 and 2022, I drove $500,000+ in new business through upsell and renewal efforts, using customer-focused onboarding, cross-sell strategies, and strong negotiation to meet sales and retention goals. I boosted customer retention by over 20% with tailored success programs, including support for a top beauty brand manufacturer in 2022, recognized by Cosmetic Business. By onboarding and training 17 employees, I increased team productivity by 15%, and I implemented standardized tools like regulatory job aids, CRM guides, and a corporate glossary to streamline processes and terminology across the organization.

Troy, New York, United States

I managed contracts and deliverables for major enterprise clients, representing over 60% of Ithos's revenue and including some of the largest global suppliers in Quick Service Restaurants and top companies in the beauty and personal care industries, each generating $150M to $700M annually. I developed a replicable onboarding process that cut onboarding time by 30%, facilitating smoother transitions and faster client adoption of regulatory tools. Additionally, I led the creation of new regulatory modules to strengthen client compliance, such as ingredient compliance, enabling customers to screen formulas against brand-specific restrictions, ensure data integrity, and track regulatory changes for ongoing compliance.

Troy, New York, United States

I led the collection and management of over 200,000 raw material and finished good documents annually, ensuring regulatory compliance and providing seamless access to ingredient restrictions across global regions. My efforts focused on maintaining accurate and comprehensive documentation to support clients’ compliance needs.In addition, I spearheaded attribute extraction for product formulas, such as GMO-Free and Non-Nanoparticles, developing workflows and comprehensive databases that facilitated new product integration (NPI) and global compliance screenings. I also managed supplier outreach initiatives, overseeing 50-person teams across 400 supplier locations, ensuring successful document procurement and quality assurance. These initiatives shortened product launch timelines by 75%, helping clients bring their products to market faster while maintaining strict regulatory compliance.