Responsibilities include scheduling of jobs and personnel, project management life cycle, team motivation, and research and implementation of different software products such as Microsoft SCCM, agile scrum/kanban boards, Windows Administration Tools, scripting using PowerShell and AutoIT, and interfacing with customers.The IT Engineering Team oversees the following roles:• Computer Management• File Management• Apple Management• Networking• Hardware / Inventory• Imaging• Software

1. Maintain inventory of all IT assets.2. Improve and simplify the system administration of 2,400 desktops, laptops, and servers.3. Create, troubleshoot, and repair software applications4. Research, evaluate, and implement new technologies.

1. Professionally receive and respond to requests from customers via chat, email, phone, web, and face to face interactions in a professional manner.2. Perform initial troubleshooting and incident tracking from beginning to end, ensuring prompt response and resolution.3. Provide on-site technology support and coordination with other team members.4. Ensure tickets are created in the incident management system and determine priority.5. Perform preventative maintenance and checks on computers and other devices.6. Maintain desktop management software, databases, servers, and networks.

1. Analyzed, coded, tested, and deployed a web app in ASP.net/C# that tracked pricing files deployed to all 4500+ Walmart stores in the US.2. Using ASP.net/C#, enabled business analysts to download/export pricing file information to Excel.3. Removed legacy technology Top End calls in pricing applications and replaced them with SSH calls.4. Enhanced pricing file creation time by creating online forms using AngularJS.

1. Demonstrated responsiveness, ownership, accuracy, and integrity in all transactions – ensuring one-contact resolution and “customized” service.2. Accurately and professionally processed orders of all types, set up new accounts, answered questions, and solved problems for distributors and customers.3. Proficiently used SAP and other programs to place orders, set up new accounts, and research distributor and customer order inquiries.4. Tracked and documented incoming distributor contacts using the Welcome Screen to help Support Services better understand distributors’ and customers’ needs.5. Displayed an excellent knowledge of all products, services, and sales aids: including promotions and availability.6. Increased sales by promoting product and sales aids through up-selling.7. Ensured that distributors and customers left excited about the business opportunity, products, services, the company, and themselves.8. Ensured that distributors were self sufficient with online ordering system.

1. Unloaded merchandise from truck.2. Organized pallets of merchandise.3. Stocked shelves with products.4. Managed the overstock room.5. Created product displays.6. Operated the cash machine and handled money.

1. Scanned and recorded medical documents into the Intermountain Healthcare database.