Kurtis Gibson Email & Phone Number

US

• Provides internal operations leadership across an office or group of offices within a region
• Accountable for implementation and coordination of all internal operations processes
• Determines work procedures, prepares work schedules, and expedites workflow
• Assigns duties and provides training for administrative positions
• Implements standardized processes to improve efficiency of internal operations staff
• Provides oversight of internal operations staff, resource allocation, time and performance management, career coaching, recruitment, and development

• Conducts audits and briefings of results to unit leadership, including highlights and deficiencies so the commander and senior executives have an accurate risk assessment with best practices for immediate improvements.
• Provides instruction and guidance to Administration Chiefs and clerks regarding technology and available resources to conduct daily responsibilities tasks and work efficiently.
• Integrates lessons learned from prior mobilizations thereby increasing the effectiveness and efficiency of assessed units. Results in improved assessment results with more frequent 95% and above.
• Promotes unit readiness and retention of Marines through active training plan for Reserve and Active Duty administrators. Training includes military occupational specialty, and appropriate use of administrative.
• Provides process improvements to unit's administrative and medical sections resulting in effective communication methods to ensure each Marine's readiness information remains current in human resource and medical.

Toronto, ON, CA

 Manage and lead day to day administrative support service delivery and development of 30 executive assistants that are geographically dispersed across 10 locations. Establish strategic relationships with senior leadership assuring an understanding of support demands and quality of support delivery. Gather feedback and provide coaching for individual.

GB

• Manage and lead day to day service delivery and development of 30+ virtual assistants and team assistants providing administrative support to over 1400 leaders and staff.
• Elevated customer satisfaction to 94% within two years. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with appropriate policies.
• Establish relationships and collaborate with appropriate client service staff to align resources through the entire support requirement cycle.
• Assessed customer satisfaction through direct observations, surveys, and employee/customer interviews. Analyzed reports detailing service metrics and identified opportunities to implement customer experience.
• Responsible for staff performance management process, coaching and development, deployment, and cost management to elevate and improve customer satisfaction.
• Lead contributor in expansion of virtual administrative support program. Established goal to reach 10x its initial rollout; achieved current state goal of 50% customer integration three years ahead of scheduled timeline.

Washington, DC, US

• Developed, trained, and managed operational activities of locally and geographically dispersed personnel, resulting in a 40% reduction in rework.
• Resolved staffing issues that resulted in accurate accounting of personnel assets and reduced delays in filling vacancies. Ensured staff was informed of operational changes by providing regular briefings to groups over.
• Administered and enforced compliance with standard operating procedures and policies. Maintained daily tracking and accountability for over 100 personnel.
• Established and maintained trusted working relationships with diverse organizations and cultures.
• Effectively communicated with management and employees utilizing excellent written and oral communication skills in multinational environments.
• Processed and coordinated international logistics for over 3,000 people traveling to/from worldwide locations including combat zones.

Bachelors Of Applied Science, Health Services Administration - Health Information Systems

Six Sigma Green Belt Course

Associates, General Studies