Kurtis Powell Email & Phone Number

Indianapolis, Indiana Area

Field Technician

Zionsville, Indiana

Maintain, secure, and repair computers, servers, and networkProvide courier service when neededEnsure confidentiality for clients and paperworkGeneral building upkeep and maintenance

Indianapolis, Indiana

Tier I, II, and III support both in person and over the phone of all aspects of the IT equipment. Keep track of IT inventory. Use software to record and store trouble tickets. Build and Image computers for deployment into the field. Escalate tickets as needed. Use different systems to remote into and troubleshoot computers. Printer, network equipment, server, and other IT equipment repair. Data retrieval and backup.

Indianapolis, Indiana Area (Store 232)

Client Education and Assistance, computer support and repair, ensuring work is done in a timely manner and with the utmost accuracy, ensuring client data is kept confidential; checking units in and out, troubleshooting and resolving issues; customer service, protection plan fulfillment; selling Geek Squad services; maintaining a clean and organized workspace, ensure that proper documentation and notes are with every unit.

Greenfield, Indiana

Perform customer serviceSell extended warranties and other services offered in addition to purchasesWork directly with supervisors and other associatesWork unsupervised while completing tasks assigned to me throughout the nightAnswer telephone calls from customersUse handheld scanners to maintain accurate inventory countsOperate both touch screen and keyboard cash registersComplete inventory counts when needed Prioritize tasks in order to get all of them completed in the time allottedTravel to other stores in the area and help with projects when needed Stock shelves in order to maintain product availability for customersDo light cleaning (mop, sweep, clean spills, clean up trash)