Global Sales Enablement and Optimization obsesses over the customer experience and works to equip our teams with premier tools and capabilities. I am most excited when I am bringing Apple Retail Moments to life for our WW Contact Centers (brick-and-mortar, hybrid, and fully remote) but often can be found stitching together solutions or driving velocity in capital plan activities and related global Programs. • Driving the Global Roadmap for Apple's Discovery Centers further connects our teams, promotes Selling Effectiveness, and propels individual engagement with Apple's amazing products and exciting Retail moments. • Teams all around the world are united to focus on what matters most. • Process Excellence and optimization toolsets (Lean / Business Process Reengineering / Program Management) are leveraged daily to explore ways to be better, faster, and ultimately drive more value to our customers.

Coordinate and deliver professional mentoring relationships and development opportunities for some of the best musicians in Austin via the Black Fret Advisory Board. • These experts perform at the very highest level and represent a wide variety of professions. • They have a deep passion for music, incredible industry experience, believe in our mission, and have graciously volunteered their time to help Black Fret nominees advance their careers.• Easily one of the most rewarding community service opportunities of my life.

GBPM accelerated the transformation of HP by partnering with the business to optimize processes, improve critical performance metrics, and create a shared continuous improvement culture.• In this role I led a dynamic team of Lean Six Sigma professionals to train, empower, and engage HP's most valued asset - its people. • Our objective promoted a shared methodology and an operational awareness that enabled higher levels of performance. • Over 13,000 global LSS learners were trained in FY2014.• Through Discovery, we identified strategic areas to deploy our team of internal process improvement change agents.

Part of Dell's central Internal Business Consultancy Network focused on Sales and Services transformation. Aligned and commissioned to solve key strategic imperatives and drive engagement in support of Dell's Process Center of Excellence (PCOE). • Responsibilities include Coaching teams and Leading Business Transformation activities at Dell including Value Stream Mapping, Kaizen (DMAICR) events and other rapid Improvement activities• Focus in Operations, Sales, Service and Marketing• Drive Annual Improvement Priorities and Cultural Transformation across the global enterprise (100,000+ employees)

I oversaw the daily operations of the Acuity Brands Technical Services East and West Coast Support Centers. (Conyers GA and Glendale CA) and coordinated the integration of Field Deployment Services and Support. I also launched the initial Lean transformation of Sales / Service Delivery Systems at multiple locations.Other Roles at Acuity Brands LightingAcuity Business System Deployment ManagerResponsible for the deployment of the Acuity Business System (Lean/TPS/Six Sigma improvement methodologies) within Commercial Sales, Service, Marketing and Sustainability Objectives at Corporate Headquarters. Directed the Enterprise-wide deployment of ABS at ABL’s Austin TX Facility. • Train and assist Business Unit Leadership in promoting cultural transformation. • Function as Kaizen Sensei (teacher, facilitator and coach) for cross-functional teams consisting of both salaried and hourly staff from 21 Nationalities. • Coordinate Hoshin Kanri (Strategy Deployment) • Specialty in Transactional Process Improvements for Administrative (Office) reengineering and Standard Work Design for Manufacturing Cells. • Facilitated and/or lead 200+ ABS kaizens/Rapid Improvement eventsFocus Factory Manager - Austin FabricationDirectly responsible for the performance and daily operations of the Austin Manufacturing Facility’s Fabrication Department. This facility supports the rapid prototyping of custom performance modifications and a high mix/low volume delivery of specialty lighting solutions across four key brands. The Fabrication Department specializes in sheet/coil steel and aluminum soft tooled parts. • Manage staff of operators and crew leaders distributed across three near continuously operating shifts.Sr Group Program Manager / ABS/Lean Deployment Leader - ABL Customer CareResponsible for concept, design, development, implementation, and delivery of improvements to Acuity's customer-facing programs, special focus on Selling Effectiveness and Call Center Improvements.

In taking the handoff from our Sales teams, I led the Discovery process to identify, coordinate, and schedule site Implementations. Along the journey, my scope grew to include both on-site and deployed services as well as the recruitment and hiring of some of Horizon's top talent. • Scheduled, deployed and lead resources for hardware and proprietary software installations across North America and the International expansion into Germany, Korea and Japan. • Configured and directed multi-tiered international inbound call center/ technical support department which also included implementation support specialists, and regional offices in Las Vegas, Dallas, Grand Rapids, and Newark N.J.• Established and delivered key performance metrics for service level commitments to Horizon customers resulting in improved efficiency in customer support tools and operational procedures. • Trained staff to promote “100% customer satisfaction” through continuous education programs including the development of service skills, honing of technical abilities and product knowledge. • Conducted all operational hiring and coordinated seasonal staffing needs

Director of Operations (various roles) Business Protection, Field Rep Services, Customer Care, Licensing Operations, New Business Operations & PFS University • Enforced Licensing and compliance requirements for 100,000+ independent Representatives across North America and US territories.• Managed teams of customer support, clerical/administrative, team leaders and IT staff. • Managed Initiative to License Citibank Branch associates to cross-sell Primerica products, work featured in Wall Street Journal - 1998 • Established and Directed Operational and Product Team for the US and Canadian market introduction of DebtFreedom Program aimed at reducing consumer credit card debt - 1997. • Lead the Service Resolution Initiative for Citigroup/Primerica Agent and Service Compliance Restoration, Guam - 1996 • Implemented and lead programs to increase compliance with state regulations while reducing administrative costs. • Streamlined and Directed NASD and SEC review procedures and admissions of Securities Sales applicants based on background checks. • Regularly collaborated with executive management to analyze trends and forecasts for field force expansion and performance tracking. • Directed mainframe analysis and intranet development to create/improve Sales Force tools and resources.