Executive Sales, Customer Success and Go To Market Leader responsible for revenue, retention, growth, and advocacy for the Thomson Reuters Document Intelligence Platform. Work closely with Sales, CS, Marketing, and Product leaders across the various business segments on selling, delivering, and scaling SaaS solutions, making sure that our customers achieve their desired outcomes. Strategic and tactical execution include: coaching, education and enablement, value selling, selling and delivering outcomes, quantifying pain / impact within the customer journey framework.

Experienced sales, professional services, and customer success executive responsible for the strategic and value-driven management of customer relationships, revenue, and success. Effectively leverage a deep and sincere customer perspective to deliver real value for our progressive and forward-thinking customer base.

Customer-focused executive with a demonstrated history of consulting, sales, delivery, and leadership in the Oil & Energy industry. Strong customer-focused professional with Quantitative Business Analysis background skilled in Business Development, Enterprise Information Management, SaaS Sales, and Customer Success.Responsibilities:• Overall responsibility for Customer Success, which includes onboarding, adoption, and advocacy.• Develop and manage relationships with clients and strategic partners. • Manage a team of industry-leading Customer Success, Professional Services, and Software Development professionals to deliver outstanding solutions and value to our customer base.• Ensure Customer Success Team has accurate and competent knowledge of the full product set, and of the processes necessary, to execute and deliver exceptional solutions to our customers and to create raving fans.• Mentor team members and provide feedback to grow and improve skills.• Serve as an escalation point for all matters related to client engagement, success, and delivery.

Responsible for all Business Development, Sales, and Marketing activity related to the ALI AI SaaS platform. Agile Upstream’s “Ali” suite of products combines an amazingly intuitive user experience with groundbreaking advancements in Artificial Intelligence to automate due diligence and provide complete visibility into your lease obligations and opportunities. From leveraging the latest in technology to instantly classify bulk documents, and extract critical provisions from leases and related documents to streamlining division orders with electronic workflow, we are ushering Land & Regulatory into the information age.

Responsible for the management and delivery of Enterprise Content and Information Management solutions in Oil & Gas and Banking verticals. Managed a team of industry-leading consultants and systems engineers to deliver process and efficiency driven solutions, primarily on the OnBase ECM solution set.

Focused on large clients in the financial services industry on the design and implementation of application and process improvement solutions. Responsible for all facets of projects including infrastructure and line of business consulting, program management, and integration.Strong customer centric mindset, benefited by an analytical skill set with an infrastructure perspective.

Designed and implemented content management solutions for large financial institutions. This entailed business level consulting, project management duties, technical configuration composition, and systems integration into new and/or existing environments.

Responsible for Enterprise Server ArchitectureProvided oversight and direction for vendor and product selection for critical applications. Server Architect for Enterprise Disaster Recovery and Business Continuity.Technical Lead on infrastructure and enterprise line of business projects.

Responsible for Server configuration and availability at Mutual of Omaha. This included support for over 300 NT/2000 servers supporting over 6000 clients.Defined overall server architecture direction, establishing DASD requirements, and setting LAN administrative policies forMutual of Omaha International Headquarters and remote offices

Responsible for overall LAN and Server administration on NT network. Administrator for MS Exchange, SMS, Arcserve, QuotaManager, and MS Remote Mail