Kurt F. Kline Jr. Email & Phone Number

Account Manager and Assistant Branch Manager with a high-performance consumer finance company responsible for reviewing a large volume of consumer loan accounts in close detail daily to maximize sales potential. • Met all quarterly performance goals and helped organization navigate COVID-19 restrictions

Dothan, Alabama Area

Assistant Manager with a high-performance consumer finance company responsible for reviewing a large volume of consumer loan accounts in close detail daily to maximize results. Routine duties include reviewing existing client’s consumer loans to identify opportunities to expand the relationship via further sales activity while ensuring the minimum percentage of delinquent accounts possible is achieved, selecting accounts for immediate solution solicitation activity to reduce company exposure. Employing ethical sales and collection practices to maximize the company bottom line while maintaining strong customer relationships. Prospect for new business via review of online client databases and reaching out to a high volume of prospects daily to maximize bottom line efficiency. Managerial responsibilities include reviewing sales and collections practices of fellow team members to ensure the most effective methods are being utilized during every client interaction, and coaching for positive improvement where necessary. Analyze dynamic company financial statements to ensure that daily activities of all team members are as effective as possible. Work closely with clients to identify personalized solutions to meet there immediate and long-term needs. Manage existing relationships and prospect to develop new client relationships. • Met or exceeded all sales goals including being the top performing sales professional in my role and region throughout the quarter. Work closely with both clients and team members to ensure the Dothan, AL office consistently exceeds all company averages for both sales performance and quality standards.

Richmond, Va

Customer service representative with a high performance automobile finance company responsible for reviewing a large volume of consumer loan accounts in close detail on a daily basis to maximize results. Routine duties include reviewing existing client’s consumer auto loans to ensure the minimum percentage of delinquent accounts possible is achieved, selecting accounts for immediate collection activity to reduce company exposure. Employing ethical collection practices to maximize the company bottom line while maintaining good customer relationships. Work closely with clients to identify personalized solutions to meet there immediate and long term needs. Manage existing and develop new client relationships. • Met or exceeded account servicing goals, to include reducing delinquent accounts on both a monthly and quarterly basis• Developed a base of BTB and direct to consumer relationships to grow the companies customer base by 12.2% in less than 1 year

Mechanicsburg, Pa

Customer service manager at two urban, high volume retail banking locations responsible for managing customer relationships to maximize company revenue by analyzing customer financial needs and working with them to get the greatest possible value from the broad line of Wells Fargo products and services. Routine duties included prospecting for new business; establishing new business and personal accounts, processing business and consumer loan applications, managing existing client relationships, and providing financial literacy advocacy within the local community.• Worked diligently and remained professional under enormous consumer pressure during the corporate public relations issues related to consumer accounts, was able to assure active clients that there local branch was looking out for their best interest, able to retain over 90% of my assigned client base during the crisis• Selected for Customer Service Manager and Personal Banker Training, successfully completed all training to act as a Customer Service Manager, Personal Banker I and Lead Teller • Worked with branch and regional managers during the changeover in how employee performance was evaluated to a customer satisfaction rating system, provided feedback on customer inputs and assisted local mangers in brand outreach events to assist in brand recovery

Dothan, Alabama

Teller at a high volume retail banking location responsible for building and managing customer relations to maximize company revenue by analyzing customers’ financial needs and showing them how to get the greatest possible value from the Wells Fargo products and services. Routine duties include customer transactions; check cashing, deposits, transfers, cash advances, withdrawals, loan payments, and bond cashing.

Shrewsbury, Pa

Responsible for ensuring all areas within the produce section were properly stocked and organized. Received, inventoried and stored produce in both room temperature and cold storage. Tracked damaged product and reported losses to store management. Assisted customers with produce selections, priced items and validated stocks with the produce manager. Assisted other departments throughout the retail and back room areas.

Bachelors Of Science, Marketing

Business Administration And Management, General