Kurt Kozina Email and Phone Number
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Innovative, value driven leader with exceptional customer service and analytical skills, and a passion for delivering technology services that align with desired customer outcomes.Highly valued for my customer centric approach to delivering solutions, leadership skills, and ability to translate organizational vision into actionable technology roadmaps, with a unique ability to drive continuous service improvement across organizations.CORE EXPERTISE• Technology team assessment, build-out, and leadership• Organizational change planning and implementation• IT and business process assessment and improvement• ITIL based service management strategy• Service Desk, Problem and Change Management strategy• Budget management and risk analysis• ITSM, ERP, CRM, CMS, VDI, CMDB, Monitoring platform delivery• Agile methodology adoption• On-shore\Off-shore planning and management
Denali Advanced Integration
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Sr. Director, Technology Product ManagementDenali Advanced Integration Oct 2024 - PresentRedmond, Washington, Us
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Principal Product ManagerDenali Advanced Integration Sep 2019 - Oct 2024Redmond, Washington, Us
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Information Technology Services ConsultantBiotelemetry, Inc. Feb 2019 - PresentMalvern, Pa, UsSERVICES FOCUSIT Service Operations Organizational Assessment, Support Process Guidance, Roadmap Planning.SELECT ACCOMPLISHMENTS• Assessed organizational efficiency, management structure, and skillsets for the network operations, deskside, and application support teams.• Delivered an unified service operations model recommendation, staffing plan, process gap analysis, and implementation plan.• Created a strategic plan and implementation roadmap for building out a brand new 24x7 IT Service Desk team.• Designed a new Major Incident Management process to shorten resolution time for critical service impacting events.• Created a centralized knowledge management strategy and process within ServiceNow for all service operations functions.• Performed a ServiceNow tool/process gap analysis with recommendations to improve support team efficiency -
Director, It OperationsApple Leisure Group Jul 2015 - Feb 2019Newtown Square, Pa, Us• Designed and delivered a global cost savings initiative to unify multiple service desk and technology teams as part of a corporate merger.• Directed 24x7 operations teams including Service Desk, Deskside, Network Operations, and App Support for 3000+ users.• Built a 24x7 Level 2 network operations support team in Mexico that reduced engineering team load by 80%.• Reduced IT costs $500K through cost saving initiatives including network operations team insourcing and tool consolidation.• Designed and implemented automated management dashboards for operations KPI's on the Microsoft BI platform. -
Information Technology Services ConsultantApple Leisure Group Jan 2015 - Jul 2015Newtown Square, Pa, UsSERVICES FOCUSInterim Director of RunOps charged with centralizing IT Operations teams, process and technology.SELECT ACCOMPLISHMENTS• Implemented ITIL based incident, problem, change, knowledge management, and customer satisfaction processes for the IT service operations teams.• Created a unified 24x7 production support function and centralized monitoring strategy for B2B and B2C e-commerce platforms across 6 subsidiaries, reducing overall outages by 20% and service restoration time by 50%.
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Information Technology Services ConsultantIndependent Consultant Oct 2014 - Dec 2014
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Senior Director, It OperationsVirtuoso Jan 2013 - Sep 2014Fort Worth, Tx, UsBrought on board to direct strategic and tactical operations for the IT department and build out a centralized customer support center. Oversaw all operations related to systems, networks, technical support, and project management for 20 staff. Developed strategic plans and roadmaps, policies, procedures, and managed capital and operating budgets.SELECTED ACCOMPLISHMENTS• Launched a new customer support center on time and within budget.• Created a 24x7 network operations center. • Championed Microsoft Office 365 cloud-based productivity platforms. -
Director Of It Operations And Business Intelligence23Touchpoints Inc Jan 2011 - Jan 2013Brought on board to assess overall system and network topology, decrease production outages, establish best practice policies and procedures for the IT engineering and technical support groups, and create a cross-functional business intelligence project team. Oversaw day-to-day matters including system and network operations, technical support and project management for 15 staff. Highly valued for ability to establish cost conscious strategies for modernizing system and network infrastructures.SELECTED ACCOMPLISHMENTS• Created a long-term cost effective IT modernization plan.• Reduced core service provider costs through service audit practices. • Championed a zero downtime release strategy.• Brought outsourced technical expertise in-house. -
Senior Program Manager23Touchpoints May 2010 - Jan 2011Brought on board as a certified SCRUM master to manage a cross-functional software development team. Oversaw project team operations including requirements planning, functional specification creation, daily status, user story creation, project breakdown and estimation, coaching, defect triage, and executive status.SELECTED ACCOMPLISHMENTS• Revitalized multiple stalled projects delivering on-time and within budget.• Launched content management toolset enabling external customers to create and publish their own product data to a travel product website. .
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Senior Program ManagerMaxsam Partners May 2009 - May 2010Brought on-board as a certified SCRUM master to manage a cross-functional software maintenance team. The dedicated “fire” team was critical to the development organization, reducing the defect level 90% in six months, and allowed strategic development teams to focus on feature development exclusively (40% capacity increase). Ran daily standups, planning and tasking meetings, triaged defects, prepared release notes, provided team performance and defect metrics to executive management, and worked with product owners on requirements definition. SELECTED ACCOMPLISHMENTS• Increased teams velocity 30% over six months by continually improving SCRUM practices. • Reduced priority one defect counts 20% by championing best practice procedures for the customer support group.
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Director, Global Technology Strategic DevelopmentVirtuoso Ltd. Feb 2006 - May 2009Fort Worth, Tx, UsPromoted to director to lead software development operations for all customer facing website and internal tools for the Finance, Marketing & Product Operations groups.SELECTED ACCOMPLISHMENTS• Launched new product productivity platform to 9000 customers on time and within budget.• Launched RallyDev project management platform increasing the development teams productivity by 25%.• Improved quality of product feature releases by implementing deployment best practices such as checklists, pre-deployment reviews, release notes, user acceptance, and customer communication standards.
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Software Development ManagerVirtuoso Ltd. Feb 2005 - Feb 2006Fort Worth, Tx, UsPromoted to development manager to create a high-performance, cross-functional development team of software, database, and quality assurance engineers. Established quality control procedures including coding standards, peer reviews, unit testing, and continuous integration. Fostered partnerships with business stakeholders to align technology with strategic business initiatives, formalize user acceptance, and promote continual improvements of systems and tools. Established standards for documenting business, functional and technical specifications.SELECTED ACCOMPLISHMENTS• Championed project management best practices including the adoption of the XP agile methodology.• Fostered stakeholder partnerships introducing concepts of joint technology-business product ownership and continual user acceptance.
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Previous ExperienceVarious Jan 1991 - Feb 2005VIRTUOSO LTD, Seattle, WASenior Software EngineerACADIO CORPORATION, Seattle, WASoftware EngineerSHANDYBOXERS.COM, Seattle, WASoftware EngineerASYMETRIX LEARNING SYSTEMS, Bellevue, WASystems AnalystAT&T WIRELESS, AVIATION COMMUNICATIONS DIVISION, Seattle, WAState and Local Tax AccountantRESTAURANTS UNLIMITED, Seattle, WASpecial Projects AccountantVERY SPECIAL ARTS WISCONSIN, Madison, WITax AccountantDELOITTE & TOUCHE, Chicago, IL Tax Accountant
Kurt Kozina Skills
Kurt Kozina Education Details
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University Of Wisconsin-MadisonTaxation -
University Of Wisconsin-MadisonAccounting
Frequently Asked Questions about Kurt Kozina
What company does Kurt Kozina work for?
Kurt Kozina works for Denali Advanced Integration
What is Kurt Kozina's role at the current company?
Kurt Kozina's current role is Sr. Director, Technology Product Management at Denali Advanced Integration.
What is Kurt Kozina's email address?
Kurt Kozina's email address is kk****@****oso.com
What is Kurt Kozina's direct phone number?
Kurt Kozina's direct phone number is +120670*****
What schools did Kurt Kozina attend?
Kurt Kozina attended University Of Wisconsin-Madison, University Of Wisconsin-Madison.
What are some of Kurt Kozina's interests?
Kurt Kozina has interest in Children, Environment, Education, Science And Technology, Arts And Culture.
What skills is Kurt Kozina known for?
Kurt Kozina has skills like Agile Methodologies, Program Management, Scrum, Software Development, Business Analysis, Business Process, Software, Sharepoint, Crm, Agile Project Management, Requirements Analysis, Software Project Management.
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