Kurt Weiser Email & Phone Number

United States

Specialty Healthcare, Rebates, Pharmacy Benefits Management, Claims Analytics, and Automating it all together, all in one role.

Northbrook, Illinois, United States

• Led a team designed to be the key conduit to between IT and the business for day to day department support, the support of all rebate related inquiries from other departments and supporting Rebates specific applications. • Due to the broad scope of rebates support, acquired skill in several database languages, needing to utilize SQL in a DB2, Teradata, Visual Basic and MySQL/Azure databases, maintaining RxClaim navigation and query knowledge, as well as utilizing both SAP and Oracle. • Migrated team from handling issues via email into a proper ticketing system via Salesforce. • Utilized Salesforce, Service Now, Tableau, and Excel, designed metrics to first categorize, then standardize the workflow coming into the team. • Presented metrics on a regular basis to several levels of upper management, designed to highlight various roadblocks that the supporting teams were experiencing, as well as forwarding them to the varying IT or Project teams for correction or enhancement.

• Part of the Rebates division of CVS Health that was responsible for analysis of claim details, focusing on new changes to client rebate and formulary contracts. • Handled reporting and analysis of misplaced claims, worked with the business to identify and rectify any issues with said claims in order to ensure proper corrections were made. • Maintained a rule set database designed to automate updates to clients that had custom requirements for their rebate or formulary needs. • Queried several different databases using a variety of languages. Utilized SQL on both DB2 and Teradata databases, RxClaim via As400. • Handled ‘Big Data’ daily for both reporting, analysis, and application of updates scaling up to millions of records at a time.

Greater Chicago Area

• Responsible for training and maintaining the knowledge base of Production Operations team members, hiring and interviewing new team members, handling the varied audit requirements to meet both Sarbanes-Oxley (SOX) and Hi-Trust. • Managed two separate teams, one focused around creating new batch processing via Robot Scheduler (Help Systems), and the other focusing on 24/7 monitoring the batch processing as a whole for 8 separate As400’s. There were over fifty thousand data loads per week that processed on average. • Remodeled team to handle batch processing with an enterprise wide vision, oversaw several migrations working with IBM's Tivoli Workload Scheduler and Cisco's Tidal Enterprise Scheduler into Robot after the acquisition of Catamaran by United Health Group. • Designed new types of automated alerting for the various data deliveries based on the client needs and reinforced with the monitoring team as an additional safety net. Baseline alerting went to the monitors first, with the goal of fixing any problems before the client ever knew there was an issue.

• Responsible for training and maintaining the knowledge base of Network Operations Center team members, hiring, and interviewing new NOC team members, and leading the team in new initiatives to expand our monitoring capabilities. • Led meetings with various teams such as Information Security (InfoSec) to incorporate additional monitoring of applications, hardware, and various other resources. • Preformed Root Cause Analysis (RCA) meetings for outages with significant client or internal impact, and then presented those findings to upper management up to and including CIO leadership. • Improved point of contact outage procedures, allowing for additional information to be gathered during bridges to assist in the RCA process, increasing functionality available to techs during said bridges while maintaining excellent response times of less than 10 minutes from notification of issues. • Preformed 24/7 on call rotation coverage for crisis management. • Continued to support the Production Operations efforts.

Greater Chicago Area

• Responsible for training and maintaining the knowledge base of Production Operations team members, Network Operations Center team members, as well as continuing the responsibilities of a Production Specialist. • Successfully implemented the deployment of Robot Alert software across all eight AS400 platforms running RxClaim, which was designed notify interested parties when their automated processes failed in at real time speeds, and then trained personnel on responding to these alerts. • Preformed 24/7 on call rotation coverage for crisis management. • Worked with Sarbanes-Oxley (SOX) auditors to establish processes and maintain compliance.

Greater Chicago Area

• Responsible for building, testing, preforming QA, and maintaining robot jobs to automate the batch processing on the AS400 via Robot Scheduler (Help Systems) • Created, tested, maintained, and troubleshot the delivery of files via IBM’s Sterling Integrator • Identified problems and implemented automated solutions with both internal personnel and clients as needed. • Maintained the SQL database behind Sterling Integrator • Experienced with SQL queries, editing xml documents, and basic AS/400 Control Language

Miami/Fort Lauderdale Area

• Worked with and directed suppliers, customers, and UPS personnel. • Identified solutions to customer’s current business objectives and requirements in a case by case basis. • Verified transactions to comply with company policies. • Experience in dealing with fraud and missing packages investigation • Identified potential issues and assisted in developing specific policies and procedures. • Identified and solved process and procedural issues with team management. • Held in house training to emphasize proper customer service policy and performed safety audits.