Kurt N. Email & Phone Number

Joined a newly formed division within IBM, Cloud, and Cognitive Applications, that delivers integrated collaborative solutions to customers. Provided insights and initiatives to ensure customer success for an assigned portfolio of customers through the IBM Solutions Group. Work with organizations and universities across North America, South America, and EMEA, with 2K-80K employees.- Partnered with Account Managers for developing, executing annual success plans, quarterly business reviews, ensuring revenue growth and client satisfaction.- Achieved/Exceeded annual goals with client renewal rate for assigned accounts by listening to customer feedback, working with Development on desired features/functions, and incorporated those into the product line.- Ensured positive customer experience by proactively managing and growing customer relationships.- Guided clients in utilizing the next levels of collaboration and achieving optimal ROI by providing strategic guidance and expertise.

Earned promotion because of outstanding performance in previous role of Technical Solutions Architect. Was accountable for collaborating with pre-sales teams and supporting sales efforts through demonstrations, client interaction, and analysis of the client’s current solution to determine strategies to transfer to the cloud. - Ensure timely and successful cloud migrations by leading the customer onboarding process for Enterprise and Fortune 500 companies. - Stimulated customer success through education training opportunities with customers and their teams that led to an increase usage by 200 percent.- Played active leadership role in improving product quality and marketability by working closely with product managers and client stakeholders to incorporate their suggestions for product improvements for use by customers.

Recruited to contribute to a customer-facing position and supported organization’s goals to move previously installed on-premise products to an internal services model (IBM Application on Demand Hosting Services). Used estimated internal cost and calculated ROI to gain buy-in from the customer to move product. Utilized VISIO diagrams to demonstrate advantages to key decision-makers.- Directed multiple solutions for IBM Application on Demand service offering of security and database applications under the project deadline, achieving higher than expected ROI.- Created and presented technical solutions for hosting services, facilitating such activities as qualification and due diligence, TCO Analysis, client solution review, technical deep dive and operations excellence presentations.- Led infrastructure services, upholding hosting B2B and B2C websites on AIX, Linux, and Wintel platforms.

Design architectures for existing commercial outsourcing customers, deploying various collaborative solutions ranging from 2K to 80K seats with the customer’s domestic and global coverage. Managed all aspects of the project from initiation to launch. Worked directly with customers on individual steps, end-stage, and ensuring time to complete the project.- Managed unique solutions for highly accessible and disaster tolerant infrastructures that required 24/7/365 availability.- Executed migrations from legacy systems within designated project timelines and under budget.- Rendered complex concepts clearly understood by diverse audiences, leveraging strong project management acumen, business know-how, and insightful communication faculties which contributed to developing long-term and trusted client relationships.

Bachelors

Associates