Kurt Heck Email & Phone Number

Everett, WA

Everett, Washington

Manage the Indirect Procurement team responsible for the procurement of all indirect services including Facilities, Marketing, HR, IT/Telecom, Travel/Fleet, MRO, Business Services and Office Supplies.

Greater Seattle Area

• Worldwide Partner GroupSimplified and optimized marketing operations and execution for product marketing and partner marketing teams enabling digital marketing to Microsoft’s global customers and partners via email.
• Defined, standardized marketing infrastructure - policies, procedures, best practices, compliance, approvals. Reduced costs by 15%, increased speed to market by 25%, annual savings of $200K.
• Created, owned marketing enablement &… Show more Worldwide Partner GroupSimplified and optimized marketing operations and execution for product marketing and partner marketing teams enabling digital marketing to.
• Created, owned marketing enablement & operational excellence – tools, system availability, utilization, improvements, business value. Increased tool utilization and process adoption by 50% over 6 month period.
• Consolidated agency and vendor companies, evaluated resource allocation, streamlined communication protocol, conducted quarterly business reviews, measured service level agreements, key performance indicators. Gained.

Redmond, WA

• Small Midmarket Solutions & Partners GroupManaged and deployed the worldwide Microsoft Relationship Program (MRP), a programmatic, targeted communication delivery system to Microsoft’s volume license customers in the.
• Defined program direction, strategic planning, implementation, deployment to 116 countries. Achieved 22% revenue lift, $703M attributable revenue, $280M incremental revenue, 9% increase in customer satisfaction.
• Managed… Show more Small Midmarket Solutions & Partners GroupManaged and deployed the worldwide Microsoft Relationship Program (MRP), a programmatic, targeted communication delivery system to Microsoft’s volume license.
• Managed annual budget ($3.5M), prepared Mid-Year Business Reviews, conducted monthly/quarterly subsidiary conference calls, authored monthly deployment status reports, published executive communications providing.
• Increased program adoption and expansion to additional customer market segments (Small Medium Business, Corporate Accounts, Enterprise customers) by influencing others and selling program’s value proposition.
• Instituted operational best practices for scalable worldwide services support model, field readiness, training resulting in improved issue resolution times, reduction in customer complaints, support costs. Show less

Redmond, WA

• Platform Services Division / Global Foundation ServicesAn internal program management group established to facilitate the design, implementation and execution of large scale business programs & best practices across.
• Organized Headcount Resource Management, Strategic Sourcing/Procurement, and Globalization of Business Operations services driving standardization, workflow consistency. Identified $250M in annual savings.
• … Show more Platform Services Division / Global Foundation ServicesAn internal program management group established to facilitate the design, implementation and execution of large scale business programs & best.
• Assembled and managed virtual teams across multiple disciplines to support and evangelize program growth, adoption and success. Show less

Redmond, WA

• Global Foundation ServicesManaged a team of five individuals who staffed the Windows Live Business & Procurement Desk for the Online Service Business (OSB).
• Directed the planning, development, training, implementation and execution of all Business Desk services including contract review, corporate compliance, legal review, vendor selection, purchase orders, document.
• Managed the transactional… Show more Global Foundation ServicesManaged a team of five individuals who staffed the Windows Live Business & Procurement Desk for the Online Service Business (OSB).
• Managed the transactional processing of over 500 contracts and 3,000 purchase orders totaling $500M.
• Provided strategic outsourcing solutions (domestic & international), completed numerous complex deal negotiations with vendors/partners and managed the Vendor SABR (Semi-Annual Business Review) process resulting in.
• Prepared and executed numerous RFI/RFQ/RFP’s and managed the transition of multiple vendor resources.

Redmond, WA

• MSN OperationsProvided leadership and direction in the fiscal planning process including annual budgets, business stream analysis, Rhythm of the Business, forecasting and tracking of key division initiatives.
• Analyzed and recommended increases and/or decreases to headcount, operating expenses and capital expenditures to meet division objectives and targets.
• Prepared quarterly and mid-year business reviews working closely with directors, GM’s and VP’s.
• Tracked and analyzed… Show more MSN OperationsProvided leadership and direction in the fiscal planning process including annual budgets, business stream analysis, Rhythm of the Business, forecasting and tracking of key.
• Tracked and analyzed division metrics and key performance indicators Show less

Redmond, WA

• Real Estate & Facilities
• Served as the single point of accountability to numerous internal Microsoft business units for the planning and delivery of real estate transactions, design, construction, and occupancy management services.
• Responsibilities included the delivery of projects on time, on budget, per agreed specs, and according to expectations set with my business unit customers.
• Drove the process of integrating customer’s requirements, and facilitated the decision making… Show more Real Estate & Facilities
• Drove the process of integrating customer’s requirements, and facilitated the decision making process based on an accurate and objective evaluation of alternatives against requirements (options & consequences). Show less

Redmond, WA

• Worldwide Operations – Finished Package Product
• Responsibilities included the support of WW Operations business planning, fiscal year budgeting, supply chain analysis, decision support, and tracking key performance metrics.
• Performed monthly analysis of key performance metrics and indicators (fill rates, backlogs, supply chain inventory, A/R).
• Benchmarked Finished Package Product (FPP) against other MS Operations silos and external companies worldwide.
• Provided strategic… Show more Worldwide Operations – Finished Package Product
• Provided strategic decision support through financial and business analysis.

Bellevue, WA

• Commercial and residential real estate development and sales
• Nine years of corporate real estate finance and business management experience consisting of joint venture formation and administration, land acquisition and development, investment evaluation, financial planning &.

Bachelor Of Arts (B.A.), Economics

Master Of Business Administration (Mba)