Kurt Heck Email & Phone Number

Kirkland, Wa, Us

Everett, Wa

Everett, Washington

Manage the Indirect Procurement team responsible for the procurement of all indirect services including Facilities, Marketing, HR, IT/Telecom, Travel/Fleet, MRO, Business Services and Office Supplies.

Greater Seattle Area

Worldwide Partner GroupSimplified and optimized marketing operations and execution for product marketing and partner marketing teams enabling digital marketing to Microsoft’s global customers and partners via email, social media, and online channels. • Defined, standardized marketing infrastructure - policies, procedures, best practices, compliance, approvals. Reduced costs by 15%, increased speed to market by 25%, annual savings of $200K.• Created, owned marketing enablement &… Show more Worldwide Partner GroupSimplified and optimized marketing operations and execution for product marketing and partner marketing teams enabling digital marketing to Microsoft’s global customers and partners via email, social media, and online channels. • Defined, standardized marketing infrastructure - policies, procedures, best practices, compliance, approvals. Reduced costs by 15%, increased speed to market by 25%, annual savings of $200K.• Created, owned marketing enablement & operational excellence – tools, system availability, utilization, improvements, business value. Increased tool utilization and process adoption by 50% over 6 month period.• Consolidated agency and vendor companies, evaluated resource allocation, streamlined communication protocol, conducted quarterly business reviews, measured service level agreements, key performance indicators. Gained efficiencies in product delivery, service quality, customer satisfaction. Show less

Redmond, Wa

Small Midmarket Solutions & Partners GroupManaged and deployed the worldwide Microsoft Relationship Program (MRP), a programmatic, targeted communication delivery system to Microsoft’s volume license customers in the small, mid-market and enterprise segments.• Defined program direction, strategic planning, implementation, deployment to 116 countries. Achieved 22% revenue lift, $703M attributable revenue, $280M incremental revenue, 9% increase in customer satisfaction.• Managed… Show more Small Midmarket Solutions & Partners GroupManaged and deployed the worldwide Microsoft Relationship Program (MRP), a programmatic, targeted communication delivery system to Microsoft’s volume license customers in the small, mid-market and enterprise segments.• Defined program direction, strategic planning, implementation, deployment to 116 countries. Achieved 22% revenue lift, $703M attributable revenue, $280M incremental revenue, 9% increase in customer satisfaction.• Managed annual budget ($3.5M), prepared Mid-Year Business Reviews, conducted monthly/quarterly subsidiary conference calls, authored monthly deployment status reports, published executive communications providing increased visibility of program success to senior and executive management.• Increased program adoption and expansion to additional customer market segments (Small Medium Business, Corporate Accounts, Enterprise customers) by influencing others and selling program’s value proposition.• Instituted operational best practices for scalable worldwide services support model, field readiness, training resulting in improved issue resolution times, reduction in customer complaints, support costs. Show less

Redmond, Wa

Platform Services Division / Global Foundation ServicesAn internal program management group established to facilitate the design, implementation and execution of large scale business programs & best practices across the Global Foundation Services and Platforms Service Division.• Organized Headcount Resource Management, Strategic Sourcing/Procurement, and Globalization of Business Operations services driving standardization, workflow consistency. Identified $250M in annual savings.•… Show more Platform Services Division / Global Foundation ServicesAn internal program management group established to facilitate the design, implementation and execution of large scale business programs & best practices across the Global Foundation Services and Platforms Service Division.• Organized Headcount Resource Management, Strategic Sourcing/Procurement, and Globalization of Business Operations services driving standardization, workflow consistency. Identified $250M in annual savings.• Assembled and managed virtual teams across multiple disciplines to support and evangelize program growth, adoption and success. Show less

Redmond, Wa

Global Foundation ServicesManaged a team of five individuals who staffed the Windows Live Business & Procurement Desk for the Online Service Business (OSB).• Directed the planning, development, training, implementation and execution of all Business Desk services including contract review, corporate compliance, legal review, vendor selection, purchase orders, document standardization, workflow process improvements, tool development, and change management. • Managed the transactional… Show more Global Foundation ServicesManaged a team of five individuals who staffed the Windows Live Business & Procurement Desk for the Online Service Business (OSB).• Directed the planning, development, training, implementation and execution of all Business Desk services including contract review, corporate compliance, legal review, vendor selection, purchase orders, document standardization, workflow process improvements, tool development, and change management. • Managed the transactional processing of over 500 contracts and 3,000 purchase orders totaling $500M.• Provided strategic outsourcing solutions (domestic & international), completed numerous complex deal negotiations with vendors/partners and managed the Vendor SABR (Semi-Annual Business Review) process resulting in improved vendor performance, measurement, service quality, cost reduction.• Prepared and executed numerous RFI/RFQ/RFP’s and managed the transition of multiple vendor resources.• Subject Matter Expert for outsourcing data center facilities, managed services, and professional services. Show less

Redmond, Wa

MSN OperationsProvided leadership and direction in the fiscal planning process including annual budgets, business stream analysis, Rhythm of the Business, forecasting and tracking of key division initiatives.• Analyzed and recommended increases and/or decreases to headcount, operating expenses and capital expenditures to meet division objectives and targets.• Prepared quarterly and mid-year business reviews working closely with directors, GM’s and VP’s.• Tracked and analyzed… Show more MSN OperationsProvided leadership and direction in the fiscal planning process including annual budgets, business stream analysis, Rhythm of the Business, forecasting and tracking of key division initiatives.• Analyzed and recommended increases and/or decreases to headcount, operating expenses and capital expenditures to meet division objectives and targets.• Prepared quarterly and mid-year business reviews working closely with directors, GM’s and VP’s.• Tracked and analyzed division metrics and key performance indicators Show less

Redmond, Wa

Real Estate & Facilities•Served as the single point of accountability to numerous internal Microsoft business units for the planning and delivery of real estate transactions, design, construction, and occupancy management services.•Responsibilities included the delivery of projects on time, on budget, per agreed specs, and according to expectations set with my business unit customers.•Drove the process of integrating customer’s requirements, and facilitated the decision making… Show more Real Estate & Facilities•Served as the single point of accountability to numerous internal Microsoft business units for the planning and delivery of real estate transactions, design, construction, and occupancy management services.•Responsibilities included the delivery of projects on time, on budget, per agreed specs, and according to expectations set with my business unit customers.•Drove the process of integrating customer’s requirements, and facilitated the decision making process based on an accurate and objective evaluation of alternatives against requirements (options & consequences). Show less

Redmond, Wa

Worldwide Operations – Finished Package Product•Responsibilities included the support of WW Operations business planning, fiscal year budgeting, supply chain analysis, decision support, and tracking key performance metrics. •Performed monthly analysis of key performance metrics and indicators (fill rates, backlogs, supply chain inventory, A/R).•Benchmarked Finished Package Product (FPP) against other MS Operations silos and external companies worldwide.•Provided strategic… Show more Worldwide Operations – Finished Package Product•Responsibilities included the support of WW Operations business planning, fiscal year budgeting, supply chain analysis, decision support, and tracking key performance metrics. •Performed monthly analysis of key performance metrics and indicators (fill rates, backlogs, supply chain inventory, A/R).•Benchmarked Finished Package Product (FPP) against other MS Operations silos and external companies worldwide.•Provided strategic decision support through financial and business analysis.•Reviewed contractual pricing proposals prior to General Manager review.•Analyzed and provided direction on FPP reported metrics and helped determine cause and effect of areas that were not meeting objectives. Show less

Bellevue, Wa

Commercial and residential real estate development and sales•Nine years of corporate real estate finance and business management experience consisting of joint venture formation and administration, land acquisition and development, investment evaluation, financial planning & analysis, capital resource allocation, asset management, property management, marketing, and leasing.

Bachelor Of Arts (B.A.), Economics

Master Of Business Administration (Mba)