Primary account executive for all aspects of managing the customers’ cloud infrastructure, application support, system support, change management, SLA management, security and reporting. Advise on and proactively “rightsize” system configuration to keep customer costs in line with needs. Interacts with engineering and operation teams to ensure sure smooth operations and successful change activity. Develop SOWs for new system implementations. Run weekly and monthly checkpoint meetings with assigned customers. Run quarterly business reviews. Manages incidents and provides Root Cause Analysis.

Primary account executive supporting mission critical customer cloud environments including SAP application support, OS, Network, SecOps, SLAs, financials, contractual deliverables and reporting. Manage problem, change and incident management and provides RCAs as needed. Advise on and proactively “rightsize” system configurations to keep customer costs in line with needs. Interacts with engineering and operation teams to ensure sure smooth operations and successful change activity. Develop SOWs for new system implementations. Host weekly and monthly operational reviews with assigned clients. Host quarterly business reviews in tandem with Sales.

Contract PM through Insight Global - Program managed innovative technology project migration efforts for adoption into Cisco Cloud Managed Services. Assisted in development of process and roadmap for account certifications for security compliance.

Single point of contact during full DR and Business Continuity Testing for Legacy, Mainframe and Cloudenvironments. Provided oversight and led team to successfully complete 36 and 48 Hour DR tests. Successfully onboarded new clients as Service Delivery Lead. Led weekly cadence meetings and Quarterly Business Reviews (QBRs) to address and resolve client issues and present delivery statistics.

Managed delivery of IT services within Legacy and Cloud environments for various enterprise clients including Federal, Pharmaceutical, Banking, Retail, Public, Industrial. *Experienced with Iaas, RaaS, Cloud Services, Colocation, Security, Network and Application Availability. *Actively managed all delivery issues including overall communications, contractual deliverables, resources, change control, risk identification and mitigation, security policy adherence, auditing, financial goals, and customer satisfaction targets. *Experienced with migrated Legacy environments in cloud offerings.* Repeatedly assigned to troubled accounts by management to guide critical situations to contract renewals. *Selected by management to mentor team members and develop and document Center of Excellence (COE) projects.Technology/Tools:*Infrastructure; Cisco switches, Nokia/Checkpoint firewalls, VMWare, Virtela VPN, F5 BIGIP/LB, Domain Controller/Active Directory, DS5100 SAN, TSM, Console Server, HMCs, Axway/Secure Transport. *System monitoring; Tivoli, BMC Patrol, Netview, Viewpoint, HIDS, NIDS, Vulnerability Scanning - Nessus/Qualys, Health Check Scanning - TSCM and Bigfix/IEM.