• Create Excel Inventory macro templates, reduce time managers & teams spend filtering/sorting datasets.• Document Business Specification for Work Assignment for 20 individual work queues.• Created Processing Assignment template to manage individual user profiles, PTO, and assign out all available loans to respective Processors. • Developed control process around Processor Assignment that can easily translate to work queue.• Develop Sharepoint form for Rate Exception Approvals & enhanced workflow. • Create Adhoc reporting & publish reporting to end user accessible portal.• Implement quality control reporting to abide by compliance related business rules.• Create UAT Test Scripts/Plan for implementation of TRID II to abide by government regulation.• Coordinated with multiple teams within the organization to document systems & develop contingency planning for business continuity planning.• Maintain Internal QC Audit question list and dataset to produce Monthly reporting.• Captured requirements from business to design Control Reporting to ensure that activities are completed in a timely manner.• Created datasets to identify time per task for 90% of tasks done in operations to be leveraged in staffing models