Promoted to Port Operations Manager with accountability for one cruise line and progressively given additional responsibility for currently overseeing all maritime waste systems for 16 seaports and 22 airports throughout the US representing $XXMM in annual revenues. Areas of accountability encompass service delivery, expense and revenue management, budgets, vendor invoicing, billing, customer service, product inventory and ordering, regulatory compliance, and project management. Manage and mentor a staff of 24.✔Successfully built and developed the maritime business in Florida to over $XXMM and secured business from competitor companies who previously had the business for 25 years.✔Oversee and ensure services are performed as scheduled. ✔Manage incoming and scheduled rejected cargo destructions. ✔Monitor expenses and revenues and develop budgets in collaboration with the accounting team. ✔Manage all vendor invoices nationally, assist the billing team as needed, and fluent in COUPA usage for billing.✔Effectively manage any customer issues within the US market.✔Ensure team members in the US are maintaining product inventory and ordering as needed.✔Develop and test cost saving processes per location implementing process improvements and best practices to current operations. ✔Proactively and effectively manage vendor expectations and processes.✔Conduct monthly meetings with regulatory agencies (CBP) and bi-monthly meetings with Stevedoring companies in US ports.✔Contribute to Monarch system development and testing and provide ongoing support. ✔Manage large projects by port and by line (dry dock).✔Effectively sustained maritime team during the pandemic by providing newly created services which allowed vessels to offload waste at sea.✔Rebuilt the maritime team from a staff of 2 to 24.

Selected to rollout a new waste system for hospitals, accountable for implementing the system and providing ongoing management for 19 hospital accounts. Ordered product, reviewed and approved invoices, setup 3rd party vendors, tracked waste data, managed environmental score cards, and conducted onsite inspections. Worked closely with hospital staff and leadership. ✔Ordered all product for new hospital set ups and accurately maintained CAPEX projects, managing up to 27 projects simultaneously. ✔Conducted monthly meetings with accounting team and reviewed and approved all invoices.✔Accurately input and tracked all waste data for each hospital.✔Created monthly environmental score cards per hospital to track progress.✔Worked collaboratively with the sales team on renewing contracts with current hospitals and landing future hospital accounts. ✔Performed onsite hospital inspections and developed specialty projects as needed.✔Championed the successful set up of multiple hospitals simultaneously on new IWSS programs within a 90-day period.✔Successfully completed all hospital rollouts on time and within budget.

Responsible for managing daily operations of 37 drivers and 3 dispatchers for 32 routes. Accountable for creating routes and schedules, maintaining vehicle condition reports, maintaining current truck and driver files, staff training, safety, handling customer issues, processing weekly payroll, and overseeing the call center. Managed a staff of five.✔Maintained and updated vehicle condition reports (VCR), truck files, and driver files.✔Trained, managed and developed drivers. Performed weekly ride-alongs and held weekly safety meetings.✔Audited and updated routes for efficiency and rescheduled missed stops. ✔Enforced L.E.A.N. initiatives and instituted process improvements to current operations. ✔Understood transportation optimization techniques including mode selection, freight consolidation, load building, efficient routing, and pool distribution to properly plan the most effective and efficient routes. ✔Analyzed routes and restructured as needed considering travel times, service times, DOT restrictions and traffic into delivery routes.✔Set up and ran call center for South Florida customers prior to Comsol. Effectively handled escalated customer issues.✔Streamlined the routing process and cut down task time by more than XX%.

Initially hired to provide direct support to the District Manager in operational areas including payroll, invoicing, expense tracking, accounting, ordering supplies, assisting with construction projects, customer service, and shipping of packages. ✔Completed a comprehensive rotation in multiple departments including working in the BioSystems warehouse, working as a Driver and also working in the processing plant to get a 360-degree perspective of the company’s business operations. ✔Processed weekly staff payroll and processed inbound and outbound mail/packages.✔Reviewed and approved vendor invoices, and created invoice batches for payments.✔Ordered supplies for office, warehouse and plant.✔Completed multiple warehouse and plant remodeling construction projects.✔Requested and maintained CAPEX projects.✔Held weekly safety events and meetings with transportation and plant supervisors to keep costs low.✔Managed a complete processing plant update/makeover under budget, saving Stericycle $X.XMM.✔Championed the management of a transportation office buildout under budget with a cost savings of $XXXK.

Managed and coordinated system implementations for clients involved in the entire project life cycle including requirements definition, system and software installation and setup, testing, client training, and post-implementation support. ✔Imported data to be reviewed and import into system. Managed and processed incoming data from IMSM into Microsoft Access.✔Managed the customer help desk for the Florida market.✔Performed customer site visits to audit software delivery and function.✔Provided in-depth customer training on systems functionality and reporting capabilities.✔Served as a product expert collaborating closely with QA and Development teams to ensure total customer satisfaction and continuity.✔Ensured efficient and seamless site setup, quick problem resolution, detailed follow up, and excellent service delivery. ✔Supported clients both remotely and locally onsite.✔Developed and documented workflow and SOP procedures for both internal and external customers.✔Consistently managed projects for customer engagements to ensure quality project deliverables and milestones were met.

Responsible for overseeing all aspects of warehouse and distribution operations for this telecommunications equipment company. Accountabilities encompassed shipping, receiving, inventory management, and safety. Hired, trained and led a staff of 17 warehouse employees and forklift operators. Scope included a 180,000 sq. ft. warehouse facility and ~$19MM in daily inventory.✔Revamped staff hiring, retention and management training programs, resulting in reducing operating costs by 22%.✔Maximized financial performance through cost control and proactive expense management.✔Worked closely with staff to focus on best practices to provide the best possible work environment and foster growth. ✔Identified high variance areas and implemented new cycle count schedule reducing quarterly write offs. ✔Designed and led consolidation projects improving cycle count efficiency and increasing available space.✔Evaluated production techniques, developed best practices for quality and implemented changes that improved quality and reduced costs. Developed flow process and quality assurance check points throughout facility to achieve on-time production.