Kurt Stuart Email & Phone Number

United States

Atlanta, Georgia, Us

Lead the implementation of new Verint Call Recording platform and NICE WFM on-prem to cloud migration for the Contact Center. Principal Product Manager for 8 product lines for WFM. Collaborate with stakeholders within 12 + Lines of Business to create the tools needed for the teams to succeed.Create and maintain Jira Kanban board for current sprints and maintain ever growing backlog. Communicate, organize and prioritize cross functionality tasks.Creative thinking and problem solving for LOB KPI, analytics, reporting and live dashboards. Manage and maintain vendors with the Contact Center to deliver quotes, documentation and weekly project updates. Post migration support and future roadmapping.Verint Center of Excellence Champion and Chairperson

Muncie, In, Us

Principal Product Manager/Owner leading new product integration and go to market for Finvi’s new SaaS 3rd Party Collection Software offering, VELOSIDY. Leader/Owner of Product for Finvi’s Omni Voice Hosted Contact Center Solution.

Tampa, Florida, Us

As a key stakeholder of the Telephony and Contact Center Solutions, work closely with leadership throughout UMA and Technology teams. Understand the needs of the business community and what features and experiences drive successful student engagement for each department. Organizes and conveys the functional needs across the organization, including the Telephony & Contact Center technology team in the form of features and product backlog items. Participates in key meetings including stand-ups, backlog grooming, sprint planning, release planning, and release readiness. Responsible for final signing off on features to ensure they meet the agreed-upon acceptance criteria and overall business need.Engage UMA leaders across the organization to prioritize the backlog based on business value and serving as the point person for Engineers, Developers, Testers, and Operations on the Technology team.

Sherwood, Arkansas, Us

Responsibilities include designing, implementing, configuring, programming, documenting along with project management of the ABC’s Genesys Pure Connect IP Telephony system. Working with business unit leaders on small to medium sized projects to discern their needs and implements solutions using various productivity applications relating to company’s IP Contact Center system.

Milwaukee, Wi, Us

Lead and manage a $6.2M Voice Systems upgrade project to deploy 5,200 phones and 1,700 analog to 40,000 Unified Communications users. • Develop strategic project plan, overseeing all stages of the project from initial concept through project completion.- Accurately track and analyze project lifecycle metrics, and maintain open lines of communication by providing weekly updates on resource, structure, and cash flow, as well as leading steering committee meetings.- Cultivate valuable partnership with Project Sponsor to ensure the project is fully funded and resourced.- Minimize delays by proactively identifying project risks and roadblocks.- Gain commitment for resources by skillfully negotiating with technical and business management teams.

Orlando, Fl, Us

Managed Telecom Operations Team tasked with supporting the 24/7 Sales and Marketing operation in three states with 900 users and ten Support Staff members, as well as the yearly budget and all operations invoicing.- Served as a Certified Interactive Intelligence resource for a next generation Inbound/Outbound Solution, and acted as a CIC Training Resource as needed.- Partnered with Hilton Grand Vacation’s IT Project Management to deliver timelines and milestones throughout the 4.0 migration project.- Increased consistency by completing documentation such as site information and business process breakdown, as well as creating discover/creation business plans, use case and business model documentation, and CIC project documentation.

Project Management for large scale Contact Center implementation - Interactive Intelligence 3.0 VoIP platforms.I3 Sales EngineeringI3 Engineer

Project Management for large scale implementation of I3 Contact Centers. *Additional Technical and Sales Engineering

Schaumburg, Illinois, Us

Focused on business strategies, metrics, and methodologies while providing expertise and Interactive Intelligence call center analysis and development for an 80% outbound dialer/20% inbound high volume sales call center.- Proactively conceptualized long-term needs of application development, and collaborated with top executives to develop a call center based on the needs of the sales environment.- Drove effectiveness by training staff in distinct call center tools including Workforce Management, Dialer, and Call Center Best Practice.- Optimized the call center infrastructure, billing, and contracts by developing close working relationships with all equipment vendors.

Milwaukee, Wi, Us

Skillfully led projects and provided technical expertise to PBX, phone mail, and call center applications systems in multiple facilities. Oversaw the daily activities for the enterprise audio/video conferencing system as well as user equipment. Created and maintained the department yearly budget.- Controlled costs by negotiating service and maintenance contracts with vendors, and by continually evaluating billing, equipment, and procedures, resulting in more than $1.5M in yearly budget savings.- Trained, mentored, and coached team members, providing performance feedback to promote professional growth and development.- Instrumental in developing corporate telecommunications policies including PBX standards, user profiles, system dialing, and vendor equipment standards.- Streamlined service ticket procedures by developing and implementing an enterprise telecommunications service ticket system.

Ccsigma- Yellow Belt, Contact Center Management Metrics

Computer Science - Telecommunications