Senior Account Manager
Current⦁ Longest tenured member of the CRM team with 10+ years of immigration sales and client management experience with Envoy⦁ Manage a portfolio of 35 clients with a total annual spend of ~ $4.5 million⦁ Manage and grow Enterprise level clients by proactively and routinely contacting clients to ensure continued / increased business for new and existing accounts⦁ Act as main point of contact for clients on general immigration issues providing a consultative and proactive approach to immigration needs⦁ Manage all client reporting requests with timeliness and accuracy⦁ Act as a liaison with Corporate Immigration Partners, P.C. to give our clients the most up to date case information in a timely manner⦁ Provide virtual Envoy Global portal training to customers and employees of clients⦁ Help create strategic client assistance protocol and assist with internal policy⦁ Keep current customers happy by building relationships, providing high-quality service, and resolving issues quickly⦁ Work with our sales executives to onboard new client acquisitions and ensure swift app and process adoption