Kurt Thompson Email & Phone Number

Remote

Machesney Park, Illinois, United States

Chicago, Illinois, United States

Rockford, Illinois

Technical Project Management role for a growing Business Technology & Consulting group with an emphasis in the Magento eCommerce platform. Establishes trusted relationships with clients, learning their business in order to understand needs.•Functioned as a technical resource, fielding Magento troubleshooting questions to provide clients with rapid response solutions.•Acts in an inside sales role to sell new business to existing clients. Obtains hours estimates from the development… Show more Technical Project Management role for a growing Business Technology & Consulting group with an emphasis in the Magento eCommerce platform. Establishes trusted relationships with clients, learning their business in order to understand needs.•Functioned as a technical resource, fielding Magento troubleshooting questions to provide clients with rapid response solutions.•Acts in an inside sales role to sell new business to existing clients. Obtains hours estimates from the development team, and presents plan to client for approval.•Creates and manages project plans for multiple clients simultaneously for on-boarding, code reviews, and maintenance engagements.•Performs quality analysis on all work. Provides feedback to development team on bugs and/or additional required functionality.•Assembles status reports for all active clients and reports project budget and timeline status to clients and internal team as required.•Coordinates with external resources (development, design) as required, filling gaps in internal resource availability.•Participates in regular management team meetings to discuss process improvements, resource scheduling and project status.•Leads planning sessions with the client and other involved software vendors. Show less

Loves Park, Il

•Communicated complex technical issues quickly and easily, ensuring timely resolution of problems. •Created and implemented strategies to train and facilitate complex router programming to nontechnical customers. •Documented and conveyed service issues to developers to ensure prompt and comprehensive results.•Traveled to provide on site service for complex issues and initial installations of products and software. •Established and maintained company’s online social presence… Show more •Communicated complex technical issues quickly and easily, ensuring timely resolution of problems. •Created and implemented strategies to train and facilitate complex router programming to nontechnical customers. •Documented and conveyed service issues to developers to ensure prompt and comprehensive results.•Traveled to provide on site service for complex issues and initial installations of products and software. •Established and maintained company’s online social presence through Facebook, targeted email mailing lists, and live-streamed YouTube events.• Hired initially as IT Lead and QA Tester before being promoted due to my detailed product knowledge and exceptional customer service skills. Show less