Kurt Potter Email & Phone Number

Omaha, Ne

Operations Brand Manager, Jani-King of Omaha, Omaha, NE. January 2018 – Present•Provide ongoing coaching, mentoring and direction to our Franchise Owners as a Subject Matter Expert in the commercial cleaning industry while growing the regional office •Reached the highest regional Gross Total Revenue in 2021 combined with the lowest cancellation rates four consecutive years earning a company incentive trip for 2021. 2022 GTR surpassed 2021. •Complete inspections amongst 400 commercial accounts at any given time while exercising all channels of communication •Train and educate over 40 Franchise Owners on Safety, Policies/Procedures, Communication & Operations•Put together bids and deliver proposals with either a standard or customized scope of work in providing services to meet the customer expectations•Place franchise owners in accounts completing walk-through appointments with the customers and managing the on-boarding experience and startup of new accounts as well as the overall relationship in a taking a proactive approach •Manage and negotiate contracts ensuring customers adhere to agreed contractual terms and make certain that proper forms and steps are utilized for non-compliance, transfers, applying credits and addendums made to contracts•Conduct necessary on-site visits while consulting with franchise owners and clients to resolve complaints•Coordinate additional requests while acting with a sense of urgency in providing solutions to ensure customer retention •Completion of 10-hour OSHA certification and Personnel Carrier Safety Training•Signing over 40 new contracts along with over $1,000,000 sold in custom & one-off work for both current & non-customers

Nebraska & Iowa

•Completed weekly follow-up property inspections for clients through investigating a variety of loan types (i.e. Fannie Mae, Freddie Mac, FHA) •Reviewed and assessed vendor’s scope of work through on-site property reviews while analyzing deficiencies defined by client parameters and to ensure contractual compliance•Accountable for managing a network of 40+ vendor’s performance and quality of work completed across three service lines (Real Estate Owned, Property Preservation and Estimates/Repairs) in NE, IA, SD, ND & WV•Communicated weekly with Corporate Office in providing reports, on-time performance, work orders and conflict resolution •Got Nebraska to 100% Broker sign-off for the first time since becoming a FNMA state in 2015•Safeguard Employee of the Month for June 2017 as well as being designated as part of the Hurricane Harvey (Louisiana) & Irma (Puerto Rico) FEMA projects

Nebraska

*Negotiated pricing and rate structure with customers and carriers based on all logistic factors*Continuously exceeded individual and team revenue/margin goals*Qualified potential customers and pursue from discovery to implementation*Primary daily contact for multiple accounts of various sizes*Scheduled pick-up and delivery appointments for loads/shipments with timely follow-up

Greater Omaha Area

•Assisted with the onboarding of new hires in providing mentorship while conducting field rides to ensure acceptable standards are being met while cultivating overall skill development and facilitating the delivery of new product rollouts driving synergy, consistency and execution of initiatives

Omaha, Ne

•Led the nation with increased territory sales for 2012•Developed outside relationships that resulted in gaining 54 new accounts•Key role in collecting information during market tests evaluating cost comparisons amongst competitors•Primary contact for 500 accounts being managed in a $1.2 million territory including: NE, SD, KS and IA•Develop and enhance existing relationships through contact frequency with key decision makers at corporate, franchise and store levels while working independently and preparing weekly and monthly reports of business activities and results•Advise customers on quality assurance and conduct Food Safety Audits to help maintain clean and sanitary establishments •Provide food safety and sanitation advice, education, demonstrations and training with existing and new products to ensure proper procedures are being utilized while maintaining inventory levels and being cost-effective•ServSafe Certified

Lincoln, Ne

•Planned effective schedules that provide floor coverage based on business demands, manpower requirements, planned budgeted hours and productivity standards•Trained, coached, motivated and developed sales staff to accomplish departmental goals•Implemented and maintained merchandising standards/directives provided from the buying offices •Provide leadership to sales staff (15 associates) to ensure achievement of sales plans, sales per hour, gross margin plan, inventory control and merchandise presentation/display•Actively participated in the hiring process to select the best possible candidates through recruiting and interviewing •Conducted job performance reviews

Lincoln, Ne

•Implemented procedures and establish standards for the nation’s leading provider of banking software and services while explaining system features and providing solutions by maximizing problem-solving and troubleshooting skills with problems institutions experience •Provided consultation with reviewing account data including customer statements along with the posting and tracking of transactions and reviewing daily and monthly reports•Converted financial data files for deposit application accounts from other vendor software to Fiserv. Worked closely with institution personnel to understand current application set up, identify needs, analyze reports, and deploy deposit system (checking, savings, certificate of deposit and individual retirement accounts).

Bachelor Of Science - Business Administration, Business Administration And Management, General

Bachelor Of Science, Business Administration

Activities and Societies: Student Support Services (SSS) Advisory Board in 1999 Stayed employed all throughout my time in college and was.