Pvm Technical Support Specialist
Rochester Hills, Michigan, Us
Directed the setup and use of PVM technology at events worldwide, resulting in increased client satisfaction with the product and annual revenues of $2.5MM. Personally named on the Provisional Patent Application Serial No. 60/060,765 filed Oct. 2, 1997 entitled "Programmable Vehicle Model," the contents of which have been incorporated, in their entirety, into U.S. Patent 6,371,766 Supported clients use of PVM’s at market research clinics in the USA, Europe, Asia, and South America (Clinics run 2-4 weeks). Tracked product reliability issues and implemented continuous product improvement steps Systematized PVM quotes by creating an interactive MS Excel tool to determine a PVM's price based on requested options and PVM build criteria. Developed a PVM training course outline and final examination for testing comprehension of trained personnel. Trained client personnel in the operation of their PVM (GM Warren MI, Ford Dearborn MI, Ford Cologne Germany) Used FAROtm Arm CMM to scan/digitize the interiors of production automobiles and PVMs in four continents (North America, South America, Europe, Asia)