Ryan Ku

Ryan Ku Email and Phone Number

Senior Manager MarTech Platform @ Rogers Communications
toronto, ontario, canada
Ryan Ku's Location
Markham, Ontario, Canada, Canada
Ryan Ku's Contact Details

Ryan Ku personal email

n/a
About Ryan Ku

Ryan Ku is a Senior Manager MarTech Platform at Rogers Communications. He possess expertise in business analysis, project management, management, integration, business process improvement and 16 more skills. Colleagues describe him as "It is my privilege to have supported Ryan. His expertise in CMS, design systems, and governance is nothing short of impressive. His adeptness in these areas has played a pivotal role in the successful adoption of Browse (Web CMS), Design System, and Global Elements as platform products in our organization. This, combined with his excellent team leadership skills, has seen him spearhead crucial transformational projects to fruition. The result is lowered costs and frictions to market by 10x. Alongside his technical abilities, Ryan excels in forging partnerships with other teams. He consistently demonstrates a unique blend of strategic thinking, dedication, and adaptability. Without a doubt, Ryan is an invaluable asset and leader to any team." and "When walking into an office space, you can always find your co-workers posted wherever Ryan is — and there’s a reason that’s the case. Ryan is a person you want to be around — he’s inspiring, tenacious, a great teacher and mentor, and most-importantly, kind. He will go out of his way to set you up for success and cheer from the sidelines when you accomplish what you set out to achieve. He motivates his team through uncertainty and change, while looking for ways to improve process, product, and morale. Ryan is one of those unicorns you’re lucky to find and retain. He is a natural-born leader and will inspire you to be a better person and co-worker every day. "

Ryan Ku's Current Company Details
Rogers Communications

Rogers Communications

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Senior Manager MarTech Platform
toronto, ontario, canada
Website:
rogers.com
Employees:
22143
Ryan Ku Work Experience Details
  • Rogers Communications
    Senior Manager Martech Platform
    Rogers Communications Aug 2023 - Present
    Toronto, Ontario, Canada
    * Management of Adobe Experience Cloud Data & Insights portfolio including Adobe Analytics, Audience Manager and Launch* Manager of Salesforce Marketing Cloud for comms delivery of e-mails, sms and in-app messaging.
  • Rogers Communications
    Sr Digital Platform Manager, Contentful / Design System
    Rogers Communications Jun 2021 - Jul 2023
    Toronto, Ontario, Canada
    * Product Owner for Design System Component Development Kit - Collobrating with Design and Front-end Engineering to build a re-usable library of web UI components in Angular Code and Figma, Design System Website and UI Governance. Facilitating and growing it's usage across the entire Digital organization across teams and applications to delver a consistent UI customer experience and reducing enterprise development costs.* Platform Owner for Contentful - Building a content management in the digital organization through content modelling, content devops practices and structured content management. Leadership in driving content re-use such as terms and conditions across e-commerce, static landing pages, virtual assistant and mobile app, delivering millions in value through reduce legal exposure and content change costs.* Product Owner for Web Experience Management - Managing the featuresets to enable content authors (marketers, support operations) to build and mange no-code webpages across it's lifecycle. Worked closely with developers, designers, accessiblity users and SEO specialists to optimize around SEO, A11Y and Web Page Performance (Page speed insights).
  • Rogers Communications
    Product Manager, Contentful / Digital Design System
    Rogers Communications Jul 2019 - Aug 2021
    Toronto, Canada Area
  • Rogers Communications
    Digital Project Manager
    Rogers Communications Sep 2017 - Jun 2019
    Toronto
    Digital Project Manager for Rogers Digital Lead following Digital initiatives:Content Management System Deployment: Lead RFP process between traditional CMS (Adobe, etc) and headless CMS (Contentful). Gained expertise in headless CMS products and corresponding process / development. Digital Digital Design System inception to development between UXD, Front End and Product Owners in a module first organization.Managed UXD and Editorial for design/copy of eSim websheet wireframe/mockups. Successfully implemented in Rogers Digital Smartwatch eSim onboarding and maintenance flows. Nominated for Rogers Business Excellence award for execution of Apple iPhone XS/XR launch and being first to market
  • Rogers Communications
    Program Manager
    Rogers Communications Dec 2016 - Sep 2017
    Toronto
    Program Manager for Rogers Go-To-Market PMO. Lead multiple enterprise wide, cross-functional projects aimed at increasing market revenue while adhering to Rogers' PMO standards and continuously driving efficient delivery.● Managed design to implementation of next generation Rogers Smart Home product (SHM Basic) built-in to gateway product within $3.6MM budget. Lead multiple concurrent streams including Mobile App development with Brand, UXD and Product Development, Zigbee Receiver, Product Packaging and Operational Readiness.● Lead de-commissioning of ~250k subscribers from TechXpert service within tight timelines and minimal customer impact● Implemented automated EDI integration program with 3rd party vendor-managed inventory provider and executed corresponding business process improvement initiative leading to reduced operational expenses
  • Rogers Communications
    Project Leader - Rogers Smart Home Monitoring
    Rogers Communications Jan 2014 - Nov 2016
    Toronto, Canada Area
    Project Leader within the Rogers Smart Home Monitoring New Product Introduction team. Managed a number of emerging business initiatives including service launches, hardware product launches, network software/firmware updates and mobile applications. Scope included support for business operational processes, project management, and communications.● Worked closely with Rogers Smart Home Monitoring Vice President and Product Owners to launch new security hardware and home automation to market including operational readiness of support staff and field personnel● Launched multiple network platform and software updates to server platforms (web, mobile) and hardware including assessing release notes, working with testers to build test plans, status reporting, and market launch● Managed a team of 3 User Acceptance Testers● Acted as liaison between Product team and 3rd party software developers to submit feature requests, user stories, and update SOW documents● Experience working with cross functional launch teams including Marketing, Legal, Logistics, Customer Support, Technical Support and Field Technicians.
  • Accenture
    Consultant
    Accenture Sep 2012 - Jan 2014
    Toronto, Canada Area
  • Accenture
    Project Analyst
    Accenture May 2010 - Sep 2012
    Financial Specialist involved in four Program Control Service Process: 1. Expense Reconciler2. Billable Hours Reconciler3. Invoice Creator 4. Systems Integration Mobilization Specialist
  • Rage3D
    Co-Founder
    Rage3D Oct 1998 - Oct 2008
    Co-founded video hardware technology website. Responsible for content, human resources, web administration and financing activities. Assembled a talented team to support and evolve the webpage with growing visitors. Managed and cultivated partnerships with industry members that included fellow technology journalist and technology companies. Wrote and edited articles for product reviews and technology briefings. Assisted with management of advertising with ad networks and Google AdSense* Grew community to 70,000 members and reached 125,000 monthly visitors.* Attended product launch seminars in various cities for product reviews, technology write-ups and relationship building.
  • Rbc Capital Markets
    Co-Op Student
    Rbc Capital Markets May 2006 - Sep 2006
    Recruited to streamline and automate Loan Portfolio Management system processes. Designed and improved credit analysis queries in Access database. Trained colleague to understand and operate Mark-to-Market/Model valuation process. Assisted manager in assessing capability of new interdepartmental IT system for tracking loan accounts.* Redesigned loan portfolio valuation process to produce consistent results and 10% timesaving. * Programmed Risk-Adjusted Asset calculations for Return-On-Equity Model to illustrate the effect of Basel II’s inclusion of rating, term and structure on capital allocation. * Effectively educated on credit analytic functions including Mark-to-Market valuations, capital allocation models, credit derivative hedges.
  • Toyota Canada Inc.
    Business Analyst
    Toyota Canada Inc. Dec 2005 - May 2006
    Scoped and redesigned change request process with IT Business Managers and Senior Business Analysts to align with new department structure. Revised change request process diagram and supporting documents. Worked closely with senior business analysts and database manager to develop reports detailing project status and allocated resources.* Developed interim solution for department to utilize current change request system for new process.* Facilitated and recorded process redesign sessions resulting in new Process Workflow.* Analyzed current ACR System (AS-IS) and remodeled for new workflow (TO-BE).* Attended the following Toyota University Courses: Managing Multiple Priorities, Working Through Conflict, Meetings 101.

Ryan Ku Skills

Business Analysis Project Management Management Integration Business Process Improvement Vendor Management Program Management Process Improvement Requirements Analysis Analytics Pmo Access Project Portfolio Management Software Development Visio Leadership Business Process Sdlc Team Leadership Customer Service Jira

Ryan Ku Education Details

Frequently Asked Questions about Ryan Ku

What company does Ryan Ku work for?

Ryan Ku works for Rogers Communications

What is Ryan Ku's role at the current company?

Ryan Ku's current role is Senior Manager MarTech Platform.

What is Ryan Ku's email address?

Ryan Ku's email address is ry****@****mail.ca

What schools did Ryan Ku attend?

Ryan Ku attended Ryerson University.

What skills is Ryan Ku known for?

Ryan Ku has skills like Business Analysis, Project Management, Management, Integration, Business Process Improvement, Vendor Management, Program Management, Process Improvement, Requirements Analysis, Analytics, Pmo, Access.

Who are Ryan Ku's colleagues?

Ryan Ku's colleagues are Micah Klassen, Joan Neilson, Raymond S., Cyruss Sanchez, Lynda Diren, Eric Chase, Ken Hennessey.

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