Agile Business Analyst
Melbourne, Victoria, Australia
- Requirements elicitation to understand business needs.- Provide solutions to complex issues raised by customers. Solutions provided vary from software enhancements, business process optimisations, hardware solutions, and IT infrastructure upgrades.- Design software solutions to best achieve stakeholder needs while streamlining all custom software developments with the organisational product development road map.- Consult customers on understanding their business needs, potential solution options, expected Return of Investment (ROI), and risk identification and mitigation throughout the project lifetime.- Compile document artifacts such as functional specifications, technical specifications, release notes, user manuals, and quick reference guides (cheat sheets).- Create business cases for internal and external clients to get project approval and sponsorship to introduce change to organisations. - Provide software training to internal and external users.- User Acceptance Testing (UAT) and Production Verification Testing (PVT) to ensure that new software is built for customer requirements and industry standards.- Review test cases and scripts to better direct the quality assurance team in testing system functionality.- Perform data querying and analysis using Microsoft SQL Server Management Studio (MSSMS) for reporting and issue analysis.- Function as a Subject Matter Expert (SME) on software solutions, Business Processes, and Sensor Dynamics products.- Involvement in agile methodology best practices.- Extensive experience on Atlassian products such as Jira, Jira HelpDesk, and Confluence including administration expertise.- 3rd level technical and business support for the Service Desk Team.- Extensive involvement in sales-related activities such as estimates, RFQs, RFPs, tenders, sales presentations, demos, etc.