It Support Engineer
CurrentProvided technical support for end-users in person, via phone, and email, addressing software, hardware, and network issues.Installed and configured operating systems and software applications.Resolved network issues, including routing and switching problems, firewall configuration, and network performance issues.Installed and configured VMware virtualization technologies.Installed and configured Wi-Fi, Surveillance, and AV solutions for commercial clients .Trained new team members on the installation and configuration of Wi-Fi, Surveillance, and AV solutions.