- Program Management, Customer Account Management and Relationship Management- Responsible for end to end delivery and Customer Success - Led and managed cloud transformation initiatives enabling customers to build an end-to-end customer onboarding to fulfillment lifecycle including Asset and Inventory management.- Managed a Team of TPM and defined their Goals and objectives for respective projects.- Governed program progress by reviewing reports prepared by the TPM and ensured removing impediments.- Programs related to Enterprise Data and Applications were managed and controlled.- Chaired ideation workshops with business, customer technology teams and product partners to define requirements, priorities & solutions. Responsible for complete Product Lifecycle, end to end delivery and Customer Success • Building Enterprise Technology roadmaps, Define success KPI and key milestones and drive success through delivery and completion.• Asset Management, Demand Forecasting, Location Management, Catalog Management, Pricing etc.)- Managing cross functional stakeholders/teams across different locations and keep strong communication channel amongst all the stakeholders.- Maintain and manage product demand, OKR, prioritizations, risks planning, resource allocation and track complete CAPEX/OPEX for the program or product.- Reporting and KPI management: Actively manage, review and oversight of the project, carry out status calls with project teams review status reports and deliverable and present them to C Level Executives- Build & maintain a pipeline of opportunities and provide regular forecasts, Account planning based on different business priorities and needs.- Leading deal teams and contract negotiation with the existing and prospective customers - Build strong communication channels through Program Governance as well as inter team communication. - Aided various scrum practices & increased velocity of the team consistently meeting 90% of the goals.

• An accomplished Product Owner with extensive experience in Managing multiple scrum teams, multiple vendors and stakeholder to achieve common goal• Handled end to end projects in US, UK & Europe, working in varied Retail, Supply chain, Infrastructure, Media and healthcare domain• Primarily handled Products/Projects for Single Page applications, Sharepoint Migration and Modernization, Interactive Reporting tools, Point of Sale Solution and Loyalty Management• Agile Scrum Development - Led powerful delivery of development and release process of primary web application in rapid 2 week Agile Scrum sprints• Detailed and Defined Product Roadmap and technology strategy for end to end product life cycle from Idealization to Release and operational excellence • Aided various scrum practices & increased velocity of the team consistently meeting 90% of the goals• Effort estimation, feature scheduling with internal/external teams defining Goals & Milestones for Sprint • Helped Customer Build Cloud based Plug and Play solution helping them get business worth $1 Million• Presenting Management Dashboards & Weekly Status reports to Customer/Internal Stakeholders• Team Management – helped in enhancing associates’ performance through mentoring and training on Agile Scrum methodologies to accomplish milestone within stipulated timelines• Open and clear communicator at all levels, demonstrating ability to cultivate and foster productive working relationship with all contacts within line of work• Able to inspire & coach multi-functional teams ensuring consistent performance & success

• Worked as an Telecom Consultant for leading telecom provider’s in Kuwait and Bahrain• Created BRS, FRS, Use cases and Process flows and helped in Design and implementation of existing/upcoming Products & Services • Prepared and presented the proposal for OMNI channel solution for enabling Mobile Apps for customer• Participated in the transition and enabled the internal teams to take ownership of the new system• Designed templates for Architecture, projects status and delivery for tracking and publishing progress• Maintained Resource Loading Sheet (RLS) & Aligned resources based on customer delivery schedules • Initiated and negotiated new project/enhancement opportunities

• Managed end to end Program delivery for Enterprise Service Framework in a multiple vendor environment for 4 operating Countries as a single onsite representative and developed strong relationship with business and operations stakeholders• Implemented various Smart phone/Tablet related solutions to enhance consumer experience• Integrated and delivered Self Service Portal plugins for both Postpaid and Prepaid. • Managed and negotiated with External Vendors to present integrated solutions to client• Participated for negotiating the support contract with the customer at GM and CXO level • Developed good relation with the procurement teams to generate new business opportunities• Developed the Pricing Model/Rate Card for new enhancements given to Wipro• Defined and negotiated the efforts involved in the enhancements and new projects with the client based on the pricing model• Collaborated with the Project managers and constantly follow-up with the technical team to ensure the timely delivery Product/Services features at pre-defined and agreed milestones• Created FRS, Use cases and Process flows and helped in Design and implementation of existing/upcoming Products & Services • Designed templates for reporting projects status and delivery for tracking and publishing progress

Currently pursuing Business Leadership Program with School Of Inspired Leadership.

• Led a team of 10 to provide 24X7 operations support to a pan India Telecom Client • Ensured all Service Level agreements with the Client are delivered with 98% compliance • Ensured reduced dependence on resources by SOP formulation and documenting all changes • Automated and optimized various operational processes and increase productivity by 70% • Implemented Self Help USSD solution for Postpaid and Prepaid• Helped Client build Capacity for future business growth and laid road map for 2 year technology enhancements and migration to new versions • Helped Client implement and launch 3G services and Mobile Number Portability. • Ensured 100% process compliance in Change management and Version Control mitigating risks

- Worked on Savvion (Business Process Management) - Gained understanding on Business Process management and Service Oriented Architecture- Worked on BPEL and designed a Document management System- Worked on Aqua logic Service Bus and gained proficiency and designing and implementing various services in Enterprise Service Bus.

Worked in a Market Research project for an International Dairy Company and visited Delhi, Ambala, Pune and Surat for data gathering for a quantitative analysis