Kushal Bhat Email & Phone Number

Bangalore Urban District, India

I am currently working as a lead for a team of 4 employed by HCL and deployed at client office and we are managing a location of 1100 users. PFB the list of tasks undertaken by my team and I.1. System administration, managing accounts and accesses for users.2. In depth End User Computing support. a.Troubleshooting software issues. b.Troubleshooting OS level issues. c.Identifying and fixing hardware issues on End User Machines. d.Configuration and maintenance of end user machines. (Windows,Linux, Mac)3. Maintaining asset database, requirement and stock analysis. 4.Coordinating with vendors on warranty support and delivery logging.5. Coordinating with multiple teams and working out suitable solutions to resolve critical issues.6. Ewaste management for EOL machines.7. Hardware level troubleshooting of network devices.8. Critical incident management providing uninterrupted production and Business continuity

India

Worked in a non-voice process managing the new requested placedby multiple clients for VoIP services from Verizon• Was responsible to make assure the smooth transition of orders fromrequests to installation and activation• Handled escalations for team• Was assigned as mentor for the new joinees during on job training• Helped make reports and presentations for team training

India

Handled the tech help desk for National Australian Bank• Helped solve all hardware and software issues for employees ofNAB• Worked on a voice process in Australian shift• Handled escalations and helped other colleagues by floor support

Bengaluru, Karnataka, India

• Provided application and technical support for Alcatel Lucent whichis now acquired by Nokia• Handled multiple regions as the company had offices in NAR,EMEAand APAC regions• Months as contractor from Magna infotech and was one of thefastest to be converted to a regular employee for Hp• Handled voice process also worked on email requests.• Demonstrated outstanding product knowledge to achieve highcustomer satisfaction levels.