Kushal Bose Email and Phone Number

Job Responsibilities:• E-Procurement (E-Tender/E-Auction) project implementation at various Govt. Dept/PSU's/Public/Private Sectors and proactive portal handling.• Overseeing entire operations of E-Procurement platform and resolving the issues to ensure better service experience of the buyers as well as the sellers.• Providing technical support to the clients, customers, bidders after giving handhold training for implementation of e-Procurement… Show more Job Responsibilities:• E-Procurement (E-Tender/E-Auction) project implementation at various Govt. Dept/PSU's/Public/Private Sectors and proactive portal handling.• Overseeing entire operations of E-Procurement platform and resolving the issues to ensure better service experience of the buyers as well as the sellers.• Providing technical support to the clients, customers, bidders after giving handhold training for implementation of e-Procurement application.• Serve as the Point of Contact (POC) for multiple buyer accounts.• Addressing client complaints troubleshoot technical issues and escalate complex issues to the technical support team.• Gathering information from the clients in order to change existing features & functionalities and preparing a draft CR (Change Request).• Follow up with the assigned buyers to ensure that all procurement SLAs is met.• Monthly report generation, planning and building strategies to arrange capacity building programs, seek intervention from top officials of different departments to provide solutions for the technical issues that appear etc.• Team management, work distribution and daily interaction with other support staff posted in different locations.• Any other responsibility as assigned from time to time.Clients:CPWD, AIIMS, IRCON, CWC, IRCTC, LIC, NICL, UCIL, SBI, UCO, IHM, IIT, Coal India Ltd. Show less

• Implementation of end to end e-Procurement solution.• Leading team for implementation of e-Procurement projects in Govt. & PSUs.• Deliver, maintain and enhanced e-Procurement functionality by proposing new features.• Designing and system configuring to meet client’s requirements.• Production demo, training to clients, customers, bidders and new team.• Attend tender submission, technical & financial opening, and create comparative report.• Handled complex issues in… Show more • Implementation of end to end e-Procurement solution.• Leading team for implementation of e-Procurement projects in Govt. & PSUs.• Deliver, maintain and enhanced e-Procurement functionality by proposing new features.• Designing and system configuring to meet client’s requirements.• Production demo, training to clients, customers, bidders and new team.• Attend tender submission, technical & financial opening, and create comparative report.• Handled complex issues in accordance with latest procurement guidelines by CVC and STQC.• Documentation and gathering requirements of clients in order to change in existing functionalities, drafting CR (Change Request).• Handel escalated issues and providing resolution• Preparing monthly and daily activity report.• Keep regular contacts with past, existing and new clients to explore new opportunities. Show less

Job Responsibilities:• Fixing e-auction strategy as per buyer’s requirement.• Explaining bidding procedures to the participants, providing handhold training in online and offline mode.• Creation of User ID, Password and communication to the bidders via mail after proper authentication.• Auction creation as per strategy and rule / bidder attachment / Start Bid Price (SBP) fixation as per client's directive.• Live event management: ensuring effective… Show more Job Responsibilities:• Fixing e-auction strategy as per buyer’s requirement.• Explaining bidding procedures to the participants, providing handhold training in online and offline mode.• Creation of User ID, Password and communication to the bidders via mail after proper authentication.• Auction creation as per strategy and rule / bidder attachment / Start Bid Price (SBP) fixation as per client's directive.• Live event management: ensuring effective bidding management for the participation in LIVE Auction (like Auction Re-launch/Time extension/SBP revision etc).• Assisting bidders in the bidding process during LIVE E-Auction in case they face problems.• Sending reports to the client about the participation and non participation and also highlighting the reason for non participation, so that those issues can be solved and more the number of bidders increase in the next event.• Preparation & maintenance of weekly / monthly reports on SLA & Achievement.• Maintaining a detailed database of the bidders and updating the contact details and email ids if changed.Clients:SAIL, TATA Steel, TATA Metallic’s, NMDC Ltd., ESSAR Steel, TRF, Jindal Steel & Power etc. Show less

• Providing onsite support at buyer's/user's end for e-tendering and e-auction.• E-tender/e-auction notification creation and uploading on behalf of client after getting it approved from the client.• Giving presentation, demo to clients and training to the suppliers/customers for enrolment and solving various issues while submission of tender or auction participation.• Giving support to the client for tender opening process and controlling auction as well as giving support for… Show more • Providing onsite support at buyer's/user's end for e-tendering and e-auction.• E-tender/e-auction notification creation and uploading on behalf of client after getting it approved from the client.• Giving presentation, demo to clients and training to the suppliers/customers for enrolment and solving various issues while submission of tender or auction participation.• Giving support to the client for tender opening process and controlling auction as well as giving support for tender/auction Pre-Post Service etc.• Auction report creation and handing over to the client.• Handling the Digital Signature Certificate and EMD related issues. • Customization of the software module as per client requirement.• Maintain very good/cordial relationship with all officer & customer.• Arranging training session, support and guidance for buyer/vendor for participating for e-tendering and e-auction.• Handling the software related complaints escalated to support Help Desk. Show less