Kushal Parikh
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Kushal Parikh Email & Phone Number

Major Incident, Problem and Change Manager at Laurentian Bank
Location: Bowmanville, Ontario, Canada 8 work roles 2 schools
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Current company
Laurentian Bank
Role
Major Incident, Problem and Change Manager
Location
Bowmanville, Ontario, Canada
Company size
2964 employees

Who is Kushal Parikh? Overview

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Quick answer

Kushal Parikh is listed as Major Incident, Problem and Change Manager at Laurentian Bank, a with 2964 employees, based in Bowmanville, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Kushal Parikh.

Kushal Parikh previously worked as Major Incident, Problem & Change Manager at Laurentian Bank and ITSM Analyst at Aviva Canada. Kushal Parikh holds Post Graduate Diploma In Management Studies, Business, Management, Marketing, And Related Support Services from Ethames Graduate School ( London).

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Laurentian Bank

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Profile bio

About Kushal Parikh

Experienced IT Service Management professional with over six years of demonstrated success in managing critical IT processes, including Incident, Problem, Change, and Configuration Management. Skilled in leading cross-functional teams, driving operational excellence, and implementing process improvements that enhance service delivery and minimize disruptions. Known for building strong stakeholder relationships, providing effective training, and delivering high-quality solutions tailored to organizational needs. Dedicated to fostering innovation, improving data submission processes, and enabling teams to meet complex business objectives.Key SkillsTIT Service Management: Hands-on expertise in managing and improving ITIL-aligned processes, including Incident, Problem, Change, and Major Incident Management.Customer Engagement: Proven ability to serve as a trusted advisor for stakeholders, ensuring high-quality communication and collaboration.Process Improvement: Track record of identifying gaps and implementing solutions to enhance efficiency and reduce errors in IT workflows.Technical Proficiency: Skilled in using ServiceNow, SharePoint, MS Teams, and tools supporting data submissions and system integration.Analytical Thinking: Strong problem-solving skills and the ability to analyze root cause and recommend effective solutions.Training & Mentorship: Adept at coaching team members, creating training programs, and ensuring alignment with best practices.

Listed skills include Computer Repair, Sales, Hardware Diagnostics, Customer Satisfaction, and 17 others.

Current workplace

Kushal Parikh's current company

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Laurentian Bank
Laurentian Bank
Major Incident, Problem and Change Manager
Bowmanville, ON, CA
Website
banquelaurentienne.ca
Employees
2964
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Company profile
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8 roles

Kushal Parikh work experience

A career timeline built from the work history available for this profile.

Major Incident, Problem And Change Manager

Laurentian Bank

Bowmanville, On, Ca

Major Incident, Problem & Change Manager

Laurentian Bank

Toronto, Ontario, Canada

Managed ITIL-aligned Incident, Problem, and Change Management processes to ensure operational continuity and reduce recurring issues.Directed resolution efforts for major incidents in a 24x7 environment, leading cross-functional teams and coordinating with stakeholders to minimize business impact.Designed and implemented a centralized SharePoint hub for team collaboration, improving resource accessibility and response times by 30%.Provided data-driven insights through dashboards and performance metrics, ensuring senior leadership had actionable information for decision-making.Conducted team training sessions on ITSM processes, strengthening adherence to organizational standards and enhancing team capabilities.

Itsm Analyst

Aviva Canada

Ontario, Canada

Spearheaded the root cause analysis for Sev1 and Sev2 incidents, reducing incident resolution times by 20%.Led the design and implementation of change management processes, achieving a 99% success rate in CMDB audits and improving service availability.Managed the CMDB, ensuring it was built with all required data to support infrastructure and incident management processes.Conducted problem investigations and collaborated with teams to deliver long-term preventive solutions for recurring issues.Played a pivotal role in enhancing ITIL-compliant workflows, ensuring alignment with organizational standards and objectives.

Oct 2020 - Oct 2022

It Administrator

Wipro

Ontario, Canada

Enhanced IT projects and initiatives within a high-availability airport environment, ensuring continuous operation and adherence to established Service Level Agreements (SLAs).Managed incident, problem, and change management processes to effectively address IT service disruptions, reduce downtime, and maintain operational integrity.Conducted regular audits of IT systems and processes to maintain compliance and operational effectiveness, leading to improved service delivery and risk mitigation.Provided expert troubleshooting and resolution of hardware, software, and network issues, employing ITSM processes to ensure timely and effective incident management.Collaborated with cross-functional teams to implement and optimize IT solutions, ensuring seamless integration and operational continuity in a dynamic environment.Managed over 210 work order tickets per week, leveraging SQL for data analysis and generating detailed reports for operational insights and performance tracking.

Jan 2020 - Sep 2020

Desktop Technician

Kastor Engineering

Tested and deployed applications, OS, and updates, ensuring system stability and performance.Oversaw Windows configuration management and security patch deployment using Microsoft WSUS.Managed VMware installations, Active Directory administration, and backup job configurations.

May 2016 - Aug 2019

Desktop Engineer

Neat Graphics

Thane, Maharashtra, India

Infrastructure Management: Managed on-site office networks, upgraded technology, and developed training programs to enhance operational practices.

Oct 2012 - Mar 2016

Sr.Technical Support Executive

Sutherland Global Services.

Mumbai Area, India

Technical Support: Delivered high-quality technical support, optimized productivity, and resolved complex issues effectively.

May 2010 - Sep 2012

Sr. Service Desk Technical Support Associate

Electronic Data Systems

India

Service Desk Management: Managed service tickets, performed root cause analysis, and ensured compliance with SLA parameters.

Mar 2007 - Jul 2009
Team & coworkers

Colleagues at Laurentian Bank

Other employees you can reach at banquelaurentienne.ca. View company contacts for 2964 employees →

TR Tharani Ravikumar Tharani Ravikumar Colleague at Laurentian BankBrampton, Ontario, Canada View → RM Richard Morency Richard Morency Colleague at Laurentian BankCapitale-Nationale, Quebec, Canada View → FL Fabio Louissaint Fabio Louissaint Colleague at Laurentian BankMontreal, Quebec, Canada View → MA Mohamed Arzik Mohamed Arzik Colleague at Laurentian BankMontreal, Quebec, Canada View → ZT Zeinou Touré, M. Sc. Zeinou Touré, M. Sc. Colleague at Laurentian BankLongueuil, Quebec, Canada View → JL Julie Lambert Julie Lambert Colleague at Laurentian BankCanada View → LG Lynn Gignac Lynn Gignac Colleague at Laurentian BankMontreal, Quebec, Canada View → AM Adam Merzoug Adam Merzoug Colleague at Laurentian BankMontreal, Quebec, Canada View → AV Angelo Viselli Angelo Viselli Colleague at Laurentian BankLaval, Quebec, Canada View → JT Jérémie Tremblay Jérémie Tremblay Colleague at Laurentian BankCanada View →
2 education records

Kushal Parikh education

Post Graduate Diploma In Management Studies, Business, Management, Marketing, And Related Support Services

Ethames Graduate School ( London)

Pgdms (Post Graduate Diploma In Management Studies), Marketing

Ethames Graduate School
FAQ

Frequently asked questions about Kushal Parikh

Quick answers generated from the profile data available on this page.

What company does Kushal Parikh work for?

Kushal Parikh works for Laurentian Bank.

What is Kushal Parikh's role at Laurentian Bank?

Kushal Parikh is listed as Major Incident, Problem and Change Manager at Laurentian Bank.

Where is Kushal Parikh based?

Kushal Parikh is based in Bowmanville, Ontario, Canada while working with Laurentian Bank.

What companies has Kushal Parikh worked for?

Kushal Parikh has worked for Laurentian Bank, Aviva Canada, Wipro, Kastor Engineering, and Neat Graphics.

Who are Kushal Parikh's colleagues at Laurentian Bank?

Kushal Parikh's colleagues at Laurentian Bank include Tharani Ravikumar, Richard Morency, Fabio Louissaint, Mohamed Arzik, and Zeinou Touré, M. Sc..

How can I contact Kushal Parikh?

You can use AeroLeads to view verified contact signals for Kushal Parikh at Laurentian Bank, including work email, phone, and LinkedIn data when available.

What schools did Kushal Parikh attend?

Kushal Parikh holds Post Graduate Diploma In Management Studies, Business, Management, Marketing, And Related Support Services from Ethames Graduate School ( London).

What skills is Kushal Parikh known for?

Kushal Parikh is listed with skills including Computer Repair, Sales, Hardware Diagnostics, Customer Satisfaction, Business Operations, Organizational Effectiveness, Consumer Services, and Sales Management.

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